IT Operations Technician

Why Join Us?

We're on a mission to empower people with disabilities to do what they once did or never thought possible. As the world-leader in assistive communication solutions, we empower our customers to express themselves, connect with the world, and live richer lives.

At Tobii Dynavox, you can grow your career within a dynamic, global company that has a clear, impactful purpose - with the flexibility to also do what truly matters to you outside of work. What's more, you'll be part of a work culture where collaboration is the norm and individuality is welcomed.

As a member of our team, you'll have the power to grow ideas in an unconventional environment. At the same time, you'll work in a culture of ongoing learning and development, allowing you to constantly expand your area of expertise.

What you'll do:

We are looking for an IT Operations Technician who is passionate about helping people succeed with technology. In this role, you'll collaborate with colleagues across the business, provide training and support, and help improve how we use Microsoft 365 and other IT systems. This is a hands-on role where you'll be solving problems, enabling productivity, and making a real difference in the day-to-day work of your coworkers. If you enjoy learning new skills, supporting others, and being part of a collaborative team, we'd love to hear from you.

As an IT Operations Technician, you will be responsible for:

• Provide day-to-day IT support for employees, resolving hardware, software, and network issues

• Configure and deploy Windows 11 and macOS workstations, peripherals, and mobile devices

• Handle IT onboarding and offboarding: account setup, device provisioning, access rights, and training

• Support and guide employees in using Microsoft 365 apps (Outlook, Teams, SharePoint, OneDrive, Office)

• Administer Microsoft 365 services, including Azure AD, Intune, and Windows Defender

• Manage hardware and software assets, ensuring lifecycle management (deployment, upgrades, retirements

• Use IT ticketing system to log, track, and resolve issues

• Collaborate to troubleshoot incidents, perform root cause analysis, and suggest improvements

• Participate in on-call rotation or after-hours support when required

Minimum Qualifications:

• Associate degree in IT or related field, or equivalent experience (2-3 years in IT support or operations)

• Hands-on experience supporting Windows 11, macOS, and mobile devices (iOS/Android)

• Strong knowledge of Microsoft 365 apps and services (Teams, SharePoint, OneDrive, Outlook)

• Experience administering Microsoft 365 environment, including Azure AD and Intune

• Familiarity with networking concepts (LAN/WAN, VPN, wireless) and endpoint security tools

What you'll bring:

• Experience with asset management and IT ticketing systems

• Strong communication skills with the ability to explain technical concepts to non-technical users

• Strong customer-service mindset with ability to build trust and support colleagues effectively

• Self-starter with strong problem-solving skills and ability to work independently as well as in a team

• Experience with Windows Defender, compliance tools, or IT automation.

• Microsoft certifications

Apply today!

We believe in empowering individuals - including our own employees - to reach their full potential. So, if you want to change lives while growing your own career, we'd love to hear from you.