Experience Analyst/Senior Experience Analyst

Overview

To take a highly advanced approach with research and discovery across the analytics landscape, developing a deeper appreciation of Branch Operations needs while streamlining our response to their needs based on high level analysis and measurable results. Works independently within the BACE team on the most complex analysis and serves as a subject matter expert. Acts as a leader in bridging the gap between the Branch Operations needs and the PEGA automated technical solutions. Work cross-functionally to conduct research and perform highly complex analysis to uncover product opportunities and formulate innovative solutions that deliver value and create exceptional experiences for Branch Operation employees.

This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.

Responsibilities

• Act as Senior Product Owner in gathering, analyzing, developing and creating user stories that capture the stakeholder's needs to provide technical solutions utilizing the automation tool PEGA
• Research, identify, analyze, and document the needs and experiences of Branch Operation Employees and NFCU members
• Collaborate with BACE members, Branch Operation stakeholders, business units across the credit union, other product teams and regularly engage on the journey vision
• Conduct and facilitate User Acceptance Testing by validating the definition of Done
• Proactively sizes Branch Operation business opportunities and potential improvements
• As a member of the cross functional team, apply Agile/Lean principles to continuously incrementally improve the product and product team
• Engages in product team decision making, being able to push back and propose initiatives based in data
• Communicate and present findings to senior management and to the broader organization, influencing upwards and laterally to drive organizational change and alignment
• Package strategic and analytical insights into clear, concise and "executive-ready" presentations
• Serve as an agent of change, looking for new ways to solve Branch Operation problems and collaborate as a team
• Conducts complex analysis and synthesizes internal and external insights and marketplace trends; focus on creating value for Branch Operations
• Know the key metrics to be measured and how to measure them
• Produce data-driven analysis to substantiate hypotheses
• Conduct competitive reviews and benchmarking
• Analyze product usage and other empirical data and how that relates to key member needs to make recommendations regarding product prioritization
• Perform other related duties as required

Qualifications

• Advanced knowledge of analytics, user experience design and business impact
• Strong documentation and organizational skills
• Strong multi-tasking skills and ability to meet deadlines
• Significant experience working in an agile environment
• Ability to develop and maintain strong relationships across the organization
• Continuous learning with respect to current trends, practices, regulations, and technology in the financial services industry
• Expert analytical and research skills along with experience working with data in a highly analytic environment
• Significant experience in analyzing user experience and cost, to size impact and opportunities
• Advanced skill delivering effective presentations to groups of various sizes
• Strong communication and collaborative skills
• Maintain skills up to date with industry standards
• Business acumen with demonstrated ability to leverage expertise with credibility and impact

Desired Qualifications

• Background in technology and experience with PEGA Automation Tool
• Advanced knowledge of credit union operations/processes and procedures
• Bachelor's Degree in Information Technology, Strategy or other related field

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive Pensacola, FL 32526 | 141 Security Drive Winchester, VA 22602 | 9999 Willow Creek Road San Diego, CA 92131

Salary: Experience Analyst $78,400 - $141,625 annually | Senior Experience Analyst $96,900 - $162,850 annually

Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location, and market position. The salary range for this position is: $78,400 - $162,850 annually.

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