Infusion Scheduling Coordinator - 133007

Under the supervision of the Cancer Services Infusion Scheduling Supervisor, the Infusion Scheduler is responsible for scheduling and coordinating multiple complex Infusion Center appointments including infusion, fast track and lab visits for non-oncology and oncology patients. This position works closely with patients, providers, nursing team, and leaders to schedule accurate and safe treatments for the patient and ensure the optimal patient experience.

The Infusion Scheduler communicates with patients continuously with appointment updates. They will answer incoming patient calls to schedule appointments and answer any non-clinical/ medical patient questions or triage to the appropriate staff member. They may also make outgoing phone calls to schedule subsequent infusions and remind patients of upcoming infusions.

The Infusion Scheduler is responsible for the creation of Hospital Account Records (HARs) and ensuring patient registration, demographics, and insurance information is accurate and continually updated and verified. This position is also responsible for understanding authorization requirements and referral management. The Infusion Scheduler will help direct patients to the appropriate clinical setting and facilitates patient flow. May provide additional coverage as needed in all areas, including Infusion Services Call Center and check-in support as well as a variety of clerical and administrative duties in support of daily patient services within all clinical areas.

• Three (3) years of experience working in a large healthcare organization.

• Prior scheduling experience.

• Experience with patient check-in/check-out and cash handling.

• Demonstrated experience with insurance, authorizations, and referrals.

• EMR trained. Epic experience preferred.

• Excellent customer service skills.

• Infusion scheduling experience.

• Demonstrated knowledge of oncology.

• Epic experience.

• Must be able to work various hours and locations based on business needs.

• Employment is subject to a criminal background check and pre-employment physical.

• Position will be expected to float to multiple locations based on department staffing needs.

If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and and dozens of outpatient clinics. We invite you to join our team!

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UC San Diego is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of California's Affirmative Action Policy please visit: https://policy.ucop.edu/doc/4010393/PPSM-20
For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

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UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.