Soft Services Specialist
 JLL | |
 United States, Illinois, Bradley | |
 Nov 08, 2024 | |
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Job Description:
The Soft Services Specialist is responsible for overseeing building operations, conference services, and move management while ensuring excellent customer experience and operational efficiency. This role combines facilities management, financial support, customer service, and move coordination to maintain a seamless work environment. Key Responsibilities: 1. Building Operations and Facilities Management: o Coordinate with vendors, facilities staff, and service providers to ensure minimal disruption to client operations. o Administer security access for team members and contractors. o Ensure compliance with safety procedures and on/off-boarding protocols. o Support facility-specific cost savings targets and budgetary activities. 2. Financial Support: o Assist finance team with purchase orders and vendor invoice resolution. o Support monthly finance activities and deliverables. o Contribute to budgetary requests, analysis, and variance reporting. o Assist in finance training for new operations team members. 3. Customer Experience and Move Management: o Conduct meetings with administrators and team managers for move planning. o Maintain and update move matrices and customer information. o Evaluate workspace conditions and implement ergonomic changes. o Coordinate all aspects of moves, including logistics, vendor management, and technology relocation. o Serve as primary liaison between teams and move vendors. o Manage pre-move preparations, on-site move activities, and post-move follow-ups. o Resolve issues related to lost items and furniture disposal. o Update seat assignments and maintain accurate reporting. 4. Communication and Relationship Coordination: o Act as an interface with clients, visitors, guests, and contractors. o Ensure appropriate follow-up with value stream customers. o Craft and distribute communications related to moves and new locations. o Provide direction and information to various stakeholders as required. Qualifications: * Bachelor's degree preferred (Associates degree in facilities management, business, or related field accepted). * Minimum 3 years of experience in a corporate environment, with at least 2 years in Facility or Property Administration. * Proficiency in MS Office, especially Excel, and various information technology tools. * Strong analytical, organizational, and presentation skills. * Excellent written and verbal communication abilities. * Superior customer service orientation with a "One Team" approach. * Ability to multitask, work under pressure, and manage time effectively without direct supervision. * Adaptability to evolving client needs and service scopes. * Keen attention to detail and ability to manage multiple projects simultaneously. This role offers an exciting opportunity to play a crucial part in optimizing workplace operations, transitions, and enhancing overall occupancy planning. The ideal candidate will thrive in a dynamic environment, excel at coordinating logistics, and maintain a strong focus on customer satisfaction. | |