Content Curator

TEKsystems
$55.00 / hr
United States, Nevada, Reno
Nov 09, 2024
Hybrid Work Locations: Reno, Nevada \| Tucson, Nevada \| Mountain View, California - 2 days/week on-site Contract Length: 18 months Rate: 55.00/hour Must have Skills: * Experience working with WordPress and content management systems or component content management systems. Experience with modular, structured content (DITA, for example) is a plus. * Independent worker - can work with stakeholders to ensure customers get the information they need; can manage stories and deliver on time. * Experience writing content accessed from the UI as well as self-help or costumer facing content. Website or UI design experience is a plus DUTIES Contribute to self-help experiences that leverages our AI technologies to help solve customer problems at scale * Accelerate the use of AI to make authoring tasks or the authoring process/workflow more efficient * Author modular, structured customer-facing self-help content for the offerings in the ecosystem; transform complex accounting or systems jargon into conversational, approachable language. * Design experiences for our support site that engage customers and help them more quickly find the resources they need. * Implement style, voice and tone, and content patterns consistently. Understand the role consistent communication plays in building a brand. Contribute to new standards as the need arises. * Collaborate effectively with other designers, writers, product managers, and customer experience leads. * Richly tag and/or annotate content to facilitate the training of large language models; identify enhancements to taxonomy to better represent customer or content needs. * Be curious; maintain a comprehensive understanding of industry trends, emerging technologies, and best practices to inform content curation and content optimization strategies * Contribute to the ongoing improvement of our authoring tools and content management system to ensure it meets our evolving needs. * Work with cross-functional teams to ensure alignment with product, user needs, and business objectives * Conduct user testing and iterate on design based on user feedback * Become immersed in customer research to develop deep customer empathy. Communicate with customers based on insights, needs, and desires. * Work closely with internal stakeholders to understand key customer needs. * Use customer problem statements and personas to craft engaging, humanized content that connects with customer needs. * Manage multiple projects and priorities * Work closely with internal stakeholders to understand key customer needs SKILLS 3-5 years of experience in content curation, technical writing, computational linguistics, or a related field. Experience with modular, structured content (DITA, for example) is preferred. * Experience in implementing UX design principles. * Understand and implements content processes and standards to maximize content effectiveness. * Understand how SEO strategy, taxonomy, hierarchies, and other content systems increase content efficiency and effectiveness. * Use basic storytelling and conversation techniques. * Demonstrate command of writing fundamentals, including style, grammar, and information architecture. * Strong knowledge of AI/large language models and how they work: source content ingestion, prompt writing, output evaluation, and output curation. * Good understanding of help systems, design systems, usability, accessibility, modularity, and framework * Experience working with a content management system or component content management system. * Ability to quickly synthesize and extrapolate data * Strong interpersonal and collaboration skills * Ability to operate independently * Team player willing and able to pitch in whenever and wherever needed TOP THREE SKILLS * Experience working with Wordpress and content management systems or component content management systems. * Experience with modular, structured content (DITA, for example). * Understand how SEO strategy, taxonomy, hierarchies, and other content systems increase content efficiency and effectiveness About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.