Workplace Experience Ambassador
 JLL | |
 United States, Illinois, Chicago | |
| 200 East Randolph Street (Show on map) | |
 Nov 12, 2024 | |
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Essential Functions We are seeking a dedicated and dynamic individual for a full-time, in-office position. No hybrid. The ideal candidate will possess the following qualifications:
Self-Starter: Demonstrates initiative and the ability to work independently. Event Management: Proven experience in planning and executing events. Hospitality Background: Strong foundation in the hospitality industry. Work Order Ticketing Experience: Proficient in managing and processing work orders. Tech savviness: Good working knowledge and general understanding of technology. Welcoming presence: Possess a great personality as the first-person people will see Support security duties such as access badges, escorting guests, suppliers etc. Experience good judgement in a variety of situations while working well with others. Serve as the initial point of contact for all Client employee inquiries, issues, ticket management, troubleshooting, and feedback related to the services within the workplace, with the primary goal of positively impacting the care of client sites and comfort of employees and guests. Act as a primary site contact. Ordering of general office suppliers and managing inventory. Execute Ambassador services in a manner consistent with the SLA's, standard processes, professional brand image and compliant with applicable local laws, rules, and regulations Conduct routine walkthroughs and assessments of the site to ensure office is clean, organized and aesthetically pleasing. Support data collection, analysis, and reporting to ensure alignment with the Clients' goals and objectives Strive to continually improve experience service performance Achieve and exceed goals including performance goals, team goals and Clients' goals and objectives Assist in the procurement of vendors and services as required. Comply with all requirements of the client contract and meet or exceed Key Performance Indicators. Ticket management and follow up via CMMS System. Assists with creating, dispatching of work requests to technical staff, vendors or other services providers, following up on any outstanding issues. Supports requests associated with JLL Management and Operations audits. Managing and coordinating 3rd party vendor performance including tracking work order completion, validating invoices and communicating any unresolved items. Coordinate site operations in accordance with all agreed policies, procedures and contract scope. Reservation/Visitor management system oversight Good organizational and multi-tasking abilities Ensure office is generally tidy and presentable during normal working hours Support ad hoc requests from guests, visitors and employees Relationship Management Cultivating and maintaining a positive working relationship with client and JLL representatives (internal and external) and service providers. Supports the Facility Management and Engineering team with on-going facility and team related responsibilities, including, but not limited to: Assist with budgetary requests, financial analysis and reporting, and purchasing Conduct routine walkthroughs and assessments of the services delivery to ensure compliance with service level agreements, policies and regulations, and performance metrics to provide flawless execution and stable service delivery for the Client Helps support facility specific cost savings targets to contribute to the account achieving significant savings Supports requests associated with JLL Management, Operations and Financial audits and assists with tactical planning for the regional facilities team's goals and objectives Provides support for guests, visitors and employees at client locations Assists with the management of work order requests to technical staff, vendors or other services providers for repair needs Supports FM's with problems associated with all building services including: janitorial, food service, coffee services, vending, badging, conference rooms, interior and exterior furnishings, fixtures and equipment Provide coordination and support events, meeting and conference facilities as required. Acts as an interface with client, visitors and guests. Acts collaboratively to solve problems and resolve spontaneous and unique situations with professionalism and service orientation. Ensures delivery of committed services and overall satisfaction with Jones Lang LaSalle performance. Demonstrate leadership, responsiveness, and creativity in finding solutions for service delivery Reads and understands the applicable Service Level Agreements, helps achieve the Key Performance Indicators and scores favorably on the client satisfaction surveys Seeks to continuously improve processes, systems and overall client satisfaction Other duties that may include but are not limited to: reception and guest support, mail and courier services, office supplies and equipment maintenance, landlord relations and management of building access passes, safety and security support Onsite support POC in case of emergencies and or afterhours calls etc. Safety and Compliance Recognize danger and safety hazards, complete hazard assessments and propose methods to eliminate them Comply with all safety procedures, maintaining good housekeeping and safety of work areas. Recognize danger and safety hazards and propose methods to eliminate them. Maintain compliance to State, County, or City Ordinances, Codes, or Laws. Must complete all required safety trainings as scheduled Complies with all policies for the safe storage of material and supplies, usage, and disposal of hazardous and non-hazardous materials Support compliance with Jones Lang LaSalle minimum audit and compliance standards in facility management, financial management, and operational policies and procedures Meet or exceed site Key Performance Indicators (KPIs); monitor Service Level Agreements (SLAs) monthly to identify potential challenges and plan corrective actions accordingly Enforce all Company policies and training requirements regarding safe and efficient operations and work practices Implement and monitor hazard control and team safety practices, ensure compliance with local codes and regulations and Jones Lang LaSalle operations standard. Skills & Requirements: 1-3 years minimum prior relevant experience in hospitality, vendor management, facility/property management, event management. Exceptional customer service skills and professionalism with a passion for hospitality Ability to manage multiple priorities and deliver results in a fast-paced environment Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service Ability to work independently - strong prioritization and time management skills Ability to work with diverse teams - lead and/or follow; respectful, cooperative, accountable Excellent verbal and written communication skills with the ability to communicate professionally Excellent organizational skills andprocess management Ability to adapt to new devices, technology, and applications Professional attitude and appearance | |