Quality Engineer

A.O. Smith is a global leader applying innovative technologies and energy-efficient solutions to products manufactured and marketed worldwide. The company is one of the world's leading manufacturers of residential and commercial water heating equipment and boilers, as well as a manufacturer of water treatment products for residential and light commercial applications. A. O. Smith is headquartered in Milwaukee, Wisconsin, with approximately 12,000 employees at operations in the United States, Canada, China, India, Mexico, the Netherlands, and the United Kingdom.

The incumbent follows established engineering principles to determine the sequence of steps or processes required to fabricate and assemble products that meet the organization's standards of quality and cost. This person also analyzes product specifications, parts drawings, and other engineering data to develop new production processes, estimate time requirements for each step, and prepares operation sheets.

• Investigate and address customer concerns regarding quality and the customer experience.
• Lead and facilitate meetings to drive improvement in plant KPI's.
• Work cross functionally to investigate and define root causes to issues as they arise.
• Collect various sets of data and lead area cross functional teams on metric improvement initiatives.
• Develop and maintain process and product control plans.
• Participate in PFMEA's.
• Review manufacturing process and procedural documents for accuracy and approvals.
• Works with all business units at the operational and corporate level to drive process improvements, identifying compliance to customer service standards and strategies for consistent, repeatable, and flawless execution.
• Responsible to evaluate and provide recommendations to production issues discovered on the shop floor. This includes data collecting, research, facilitating and collaborating with other team members to drive improvement.
• Evaluate plant operations and procedures to improve safety, quality, productivity, improved throughput, reduce non-value-added activities, improve operation efficiencies, and promote a safer and more ergonomic working environment.
• Identify, lead, and execute projects that target improvements to key plant metrics: safety, quality, on-time delivery and efficiency.
• Expert in statistical analysis tools and understands how and when to apply them based on the situation and specific needs. Preferably certified black belt and proficient with Minitab.
• Experience with ISO, QMS document control. Preferably a certified ISO internal auditor.
• The ideal candidate will understand manufacturing processes and will help define and establish procedures and processes to ensure that the integrity of system data is maintained and reliable.
• Will supervise, manage, coach, and ensure growth of up to 10 quality personnel
• Some travel required.

• Bachelor's degree, preferably Mechanical or Industrial Engineering from a 4-year college or university.
• 3-5 years of experience in process improvement, quality, and analysis in a manufacturing environment.
• Experience in utilizing Six Sigma and Lean methodologies to drive process improvements.
• Statistical background with certification as black belt preferred.
• Proficient with Minitab and Microsoft Office.
• Certified ISO auditor with prior experience of QMS and document control.
• Prior experience with SAP preferred.
• Experience leading supplier development and improvement initiatives.
• CAD and SolidWorks experience strongly preferred.

Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.

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In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.