Training Instructor I (Collections)

Overview

To implement and facilitate training programs for assigned areas of company. Collaborate with the Instructional Designers and test the development of learning activities, training materials, facilitator guides, lesson plans, and class schedules. Conduct training sessions, monitor effectiveness and recommend program modifications. Investigate operational processes and procedures to determine feasible and effective training solutions. Function as subject matter expert or lead on projects regarding business functions, systems, policies and/or procedures. Identify and assess organizational issues and training/development needs. Present findings and recommendations to management. May be required to travel and work evenings and/or weekends. Provide support to branch to meet the business need. Work under supervision; participate in projects.

Responsibilities

• Collaborate with others to plan and design courses and curricula; ensure accuracy of content and test multimedia elements - Participates in
• Conduct needs assessment on request from business unit management to provide customized training or individual guidance to improve and develop performance - Basic research/review
• Create reference and support tools that reinforce training - Narrow scope
• Develop and enhance training content and technique to ensure that learning objectives meet training requirements - Basic/Routine
• Facilitate classroom interactions to ensure optimum engagement levels from participants
• Identify and recommend new and novel training approaches and modalities
• Implement most effective instructional approach via virtual instructional led training (VILT) or instructional led training (ILT) - Basic
• Leverage Navy Federal Learning Center (NFLC) to communicate programs; register participants; track attendance, participation, assessments; and monitor class workshops/simulations/eLearning offerings
• Liaison between product owners and operations to maintain a consistent focus for a variety of initiatives using diverse communication methods
• Manage preparation of training materials, resources and course content from conception through production stages - Basic
• Plan, coordinate, manage & deliver (technical, soft skill, skill builder and/or member service) training programs; may also include ad hoc training - Narrow scope
• Respond to and resolve training related issues and inquiries - Basic
• Track, measure, evaluate, analyze and provide feedback on the effectiveness of training programs and/or trainee performance to ensure learning objectives are achieved - Basic research/review
• Train employees on the concepts, products, policies, procedures and equipment used in the position
• Conduct research and analysis of requirements and processes - Basic research/review
• Identify and develop recommendations for business process improvement - Basic research/review
• Measure, develop, mentor and counsel trainees
• Serve as subject matter expert regarding business functions, systems, policies and/or procedures
• Set performance standards and expectations - Narrow scope
• Perform other duties as assigned

Qualifications

• Ability to adapt to fluctuating work-flow
• Ability to compile, organize and present information clearly and concisely
• Exposure to classroom instruction and/or facilitation for individuals or groups
• Exposure to working and participating in cross-functional, multi-dimensional teams and projects
• Basic skill to successfully influence, lead and/or guide others towards goals
• Effective database and presentation software skills
• Effective organizational, planning and time management skills
• Effective research, analytical, and problem solving skills
• Effective skill capturing and translating processes and requirements into easily understood terms
• Effective skill collaborating with various external and internal technical and/or functional contacts
• Effective skill communicating with all levels within an organization
• Effective skill interacting tactfully and effectively in difficult situations
• Effective skill speaking and/or presenting in front of groups in a professional setting
• Effective verbal and written communication skills
• Effective word processing and spreadsheet software skills

Desired Qualifications

• Familiarity with Navy Federal products, services, programs, policies and procedures
• Familiarity with Navy Federal's functions, philosophy, operations and organizational objectives
• Familiarity with banking/financial industry standards and practices
• Basic skill in assessing organizational training needs and researching topics for course development
• Bachelor's Degree in Education, business, communication, behavioral sciences, training development or related field or the equivalent combination of training, education, and experience

Hours: Monday - Friday, 8:00AM - 4:30PM EST

Location: 820 Follin Lane, Vienna, VA 22180

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