Healthcare Call Center Representative - H&V

Summary

Job Description:

Baptist Health is looking for a Medical Call Center Rep (Scheduler) to join our team at the Patient Connection Hub located at 2525 Harrodsburg Rd, Lexington, KY 40504.

Position Responsibilities

• Works in a fast paced, call center environment accepting incoming calls promptly and makes outbound calls in a professional and courteous manner.

• Schedules appointments electronically for new and established patients, collects and inputs information into our electronic EHR while maintaining a high degree of accuracy.

• Independently works to resolve patient and provider questions related to patient care referrals, pre-authorizations/pre-certifications and insurance verifications.

• Indexes medical records according to defined processes.

• Demonstrates the highest level of commitment, compassion and customer service for all of our patients, providers and other team members.

• Possesses and displays excellent verbal and written communication skills with ability to convey information in a clear, focused and concise manner while following proper grammar rules.

• Demonstrates strong telephone communication and etiquette skills.

• Maintain composure during moments of stress and maintain a helpful disposition at all times.

• Excellent attendance, punctuality, and ability to meet and maintain established metrics are crucial to being successful in this role.

Minimum Education, Training, and Experience Required

• High School Diploma or equivalent.

• Strong computer skills.

• Strong research and problem-solving abilities.

• Must be able to successfully pass a thorough background check and drug screen.

• Excellent attendance, punctuality, and ability to meet and maintain established metrics are crucial to being successful in this role.