Supervisor, Remittance Processing

Overview

To oversee the review, verification, processing, and posting of remittances received through mail, mobile, ATM, and other channels constituting the majority of all remittances received. Ensure the reliability of the remittance image and processing equipment, systems, applications, and dedicated LAN. Test new or enhanced Remittance Processing applications and participate in developing branch strategies. Lead, develop, and supervise daily activities of professional employees. Serves as point of contact for tactical issues.

Responsibilities

• Assist leaders in establishing section objectives, production goals, strategies, and standards; ensure implementation and alignment with department goals and strategies
• Establish, implement, and monitor day to day operations and procedures of specialized, time sensitive, and highly regulated functions to minimize fraud and to ensure security, integrity, and control of remittance deposit and payment
• Stay abreast of current industry best practices and trends related to fraud prevention processes and leverage to improve current counter measures
• Oversee the operations and processing of member remittance deposits and payments to ensure targets, service level agreements, and corporate objectives are met; ensuring accurate and timely reconciling and posting of monetary transactions completed in major posting systems and subsystems
• Collaborate with Security in reviewing documents to minimize fraud, and notify members regarding sensitive issues (deposit errors, fraudulent presentments)
• Collaborate with internal and external business contacts to resolve rejected items and questionable remittances (i.e., misapplied or un-posted funds, clarification of posting intentions, etc.)
• Identify and make processing decisions on remittances that require special handling based on sender, condition of the remittance, established procedures, and applicable processing system
• Oversee image ATM disposition, reconciliation, and processing controls for remote and branch locations
• Serve as systems administrator and expert by monitoring, testing, and implementing the sections automated systems and work queues; collaborate with vendors and database administrator to isolate network problems and complex software issues
• Research, investigate, and resolve remittance deposit and payment issues escalated by members, front line employees, Consumer Financial Protection Bureau, and other sources
• Serve as point of contact for audits conducted by Internal Audit, NCUA, and other third parties; perform division system and task audits, and review audit results
• Monitor internal processes, identify operational and performance gaps, and recommend and implement changes and improvements
• Stay abreast of applicable federal, state and industry laws, regulations and guidelines, and Navy Federal policies and procedures; perform quality control audits to ensure compliance
• Serve as subject matter expert regarding business functions, systems, policies, and procedures on teams and task groups for projects and initiatives within the division
• Assist in development and maintenance of disaster recovery plans, procedures, and manuals to ensure uninterrupted ATM, Mail, and Mobile deposit and payment services
• Determine potential risks associated with escalated remittance items and authorize processing based on risks for each service channel (e.g., restricting accounts, contacting/alerting appropriate internal security and financial personnel, adding restrictions or fraud alerts or holds to members' accounts, etc.)
• Determine project definition, charter, scope, requirements, and business stakeholders; communicate key constraints or scope changes to leadership
• Perform other duties as assigned

Qualifications

• Experience in supervising, leading professional employees, and managing cross-functional and multi-dimensional teams
• Significant experience in remittance processing operations and associated equipment
• Advanced knowledge of banking regulations relating to the negotiability of financial instruments, Uniform Commercial Code, Regulation CC, federal rules, policies and guidelines, Federal Reserve relations, cash management standards, practices, and procedures
• Advanced knowledge of the Uniform Commercial Code, Regulation CC, and other related regulations
• Advanced knowledge of Federal Reserve relations and cash management standards, practices, and procedures
• Experience in interpreting and applying accounting principles
• Experience in leading projects and teams to include cost, resource, and time estimation
• Significant experience working in a high volume and fast paced environment
• Ability to maintain confidentiality and demonstrate integrity
• Effective skill performing mathematical calculations and working accurately with numbers
• Advanced analytical skills to include summarizing information and clearly identifying key elements, patterns, results, and relationships
• Advanced skill exercising initiative and using good judgment to make sound decisions
• Effective skill in resolving conflicting requests and meeting changing requirements
• Advanced interpersonal, verbal, and written communication skills
• Effective research, analytical, and problem-solving skills
• Advanced organizational, planning, time management, and problem-solving skills
• Effective database and presentation software skills
• Advanced word processing and spreadsheet software skills

Desired Qualifications

• Bachelor's degree in Finance, Accounting, Data Processing, or related field, or the equivalent combination of experience, education and training
• Working knowledge of Navy Federal products, services, programs, policies and procedures

Hours: Monday - Friday, 8:30AM - 5:00PM, Saturday 8:00AM - 2:00PM (every other Saturday off)

Location: 820 Follin Lane, Vienna, VA 22180

*Full time on campus, Essential personnel

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