New 
PC Technical Support Technician
 TEKsystems | |
$20.00 - $25.00 / hr
| |
life insurance, sick time, 401(k), retirement plan
| |
 United States, Wisconsin, Beloit | |
 Nov 14, 2024 | |
|
*Description:*
We are seeking a dedicated and skilled PC Technical Support Technician for an opening in Beloit, WI. The successful candidate will be responsible for following detailed documentation to build machines, preparing them for deployment as part of a Go Live Project, and providing ongoing support throughout this critical phase. Key Responsibilities: * *Troubleshoot PC-related issues:* Diagnose and resolve hardware and software problems efficiently to minimize downtime. * *Follow detailed instructions:* Adhere to provided documentation while also being proactive in learning and adapting to new processes. * *Establish and refine build processes:* Play a key role in creating and improving the procedures for building and deploying machines. * *Identify procedural gaps:* Analyze existing workflows to identify inefficiencies and suggest improvements. * *Adapt to evolving project needs:* Retain important information and adjust to changing project requirements as necessary. Required Skills: * *Technical support:* Provide expert assistance to users experiencing technical issues. * *Imaging:* Create and deploy system images for new and existing machines. * *Deployment:* Manage the rollout of new hardware and software across multiple locations. * *Troubleshooting:* Effectively diagnose and fix technical problems. * *Support:* Offer ongoing help desk support to ensure user satisfaction. * *Migration:* Assist with the migration of data and applications to new systems. * *Installation:* Install and configure hardware and software as needed. * *Help desk support:* Respond to and resolve user inquiries and issues. * *Desktop support:* Provide comprehensive support for desktop systems. * *Customer service:* Deliver exceptional service to all users, ensuring their technical needs are met. Additional Skills & Qualifications: * *Proven experience in PC troubleshooting:* Demonstrable ability to diagnose and fix PC issues. * *Ability to follow complex instructions:* Precision in following detailed technical documentation. * *Eagerness to learn:* A strong desire to understand and master new technical processes. * *Process optimization:* Experience or interest in identifying procedural gaps and optimizing workflows for efficiency. *Benefits Information:* Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. | |