Workplace Experience Ambassador
 JLL | |
 United States, North Carolina, Charlotte | |
 Nov 15, 2024 | |
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Workplace Experience Ambassador
What this job involves - The Experience Services Ambassador is responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high-touch service within a select portfolio of properties. The Experience Services Ambassador will be expected to increase the level of engagement and partnership between JLL, service partners, and our clients to provide superior service delivery while enhancing their individual personal and professional skills. This role is responsible for the implementation of the experience program at the client site. This client-facing role provides the opportunity to combine your passion for service, brilliant people skills, and enthusiasm for creating a hospitality-focused workplace environment. Here is some of what you will do: Serve as the initial point of contact for all Client employee inquiries, issues, troubleshooting, and feedback related to the services within the workplace, with the primary goal of positively impacting the care and comfort of Client employees and guests Conduct routine walkthroughs and assessments of the soft services delivery to ensure compliance with service level agreements, policies and regulations, and performance metrics to provide flawless execution and stable service delivery for the Client. Assists with third-party vendor relationships and service partners to provide maximum service delivery Intuitive service delivery, anticipating needs or concerns exceeding Client expectations Visibly engaged and well-known in the workplace; spends a minimum of two hours per day welcoming employees in the reception or employee entrances while also walking floors to ensure Workspaces (offices, desk, conference rooms, mailroom, pantries, etc.) are stocked and maintained. Receives and responds to all requests or issues within one day of receipt, including a personal follow-up to Client employees to ensure questions/requests are answered Identify potential risks and escalate, as appropriate, to ensure no privacy breech, security incident or disruption to the Client's operations occur Provide support and backup for all on-site experience roles including but not limited to conference centers, concierge, and reception functions. Desired experience and technical skills Required 1+ years of relevant experience in hospitality, facility/property management, operations Exceptional customer service skills and professionalism with a passion for hospitality Proficient skills in Microsoft Office Suite; Teams, Excel, PowerPoint, Word, OneNote, and Outlook Ability to manage multiple priorities and deliver results in a fast-paced environment. Ability to adapt to new devices, technology, and applications. Preferred Bachelor's degree Knowledge of the Commercial Real Estate industry Schedule: Monday - Friday 8 a.m. - 5 p.m. Pay $21.20 - 25.96 hourly | |