Guest Service Manager
 JLL | |
 United States, Virginia, McLean | |
 Nov 19, 2024 | |
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Exciting opportunity: Guest Service Manager in McLean, VA.
Lead our welcoming team at a prestigious location, creating unforgettable first impressions for employees and visitors. As Guest Service Manager, you'll oversee lobby operations, ensuring seamless experiences through efficient visitor management, identity verification, and personalized assistance. Reporting to the Senior Soft Services Director, you'll shape our Guest Service Program, making every interaction count. Ideal for a friendly, proactive professional who thrives in a client-facing role. What will some of your day look like? Supervise the daily operations of the Guest Service Program and Associates Greet / host / provide support for guests, visitors, and employees and issue temporary badges Building/Campus/Area Information Center Respond and follow through to requests for information and communicate with all levels of management with minimal supervision Organizes and maintains lobby / front desk areas Resolve problems associated with all building services including janitorial, mailroom, copier services, parking, badging, and conference rooms. Submit work orders through appropriate channels. Assists with the coordination and scheduling of office/building maintenance activities including luggage storage, lost & found, and umbrella management Works collaboratively within the facility management and transportation team Anticipates and responds to Client's needs and concerns Oversee the associatetemporary badge program tracking system Identify potential risks and escalate, to ensure no incident or disruption to the Client's operations Conduct daily check-ins to ensure GSAs are providing the best service possible and that our desks/lobby areas are in top condition at all times. Assist the conference services team with event execution. Draft weekly Guest Service schedules and oversee schedule requests. Approve weekly timesheetsand assist in the hiring, training, and coaching of the team. Additional job duties, as requested Who are we looking for? Required High school diploma or GED 2+ years of experience in Hospitality, Soft Services, or Operations Proven skills with the ability to manage multiple priorities and deliver results in a fast-paced environment. Excellent Verbal and written communication skills Proficient skills in Google Suite (Gmail, sheets, slides, docs). Preferred Previous Supervisory or Management experience Knowledge of the commercial real estate industry | |