Case Manager
Alnylam Pharmaceuticals | |
United States, Massachusetts, Cambridge | |
675 West Kendall Street (Show on map) | |
Dec 14, 2024 | |
Overview
We are continuing to build out our US Patient Services team to provide exceptional customer service on all levels. Reporting to a Regional Manager, the Case Manager (CM) is a non-sales regional field-based position that will be responsible for providing a smooth customer interaction from intake through supporting continued patient access to therapy by educating physicians, genetic counselors, nurses, pharmacists and ancillary staff, as well as patients, caregivers, and families to address and prevent barriers to patient access. Allocation of time will be adjusted as needed to meet the needs and objectives of patient access and site support for the TTR Business. The CM's focus will be to optimize access to Alnylam products in his/her region by understanding and addressing patient access challenges. This position requires a professional who can leverage their expertise and experience to manage access issues as patient-specific therapy is initiated and leading action plans to resolve access issues as they arise post-therapy initiation. A key component of this role is the ability to establish and deepen customer relationships through quality interactions. The CM will also utilize a regional team approach while working with numerous internal cross-functional partners such as; Patient Services team members, Market Access, Field Sales, Strategic Accounts, Patient Advocacy and Marketing to facilitate and optimize patient carewhile supporting Alnylam's patient-focused vision of harnessing a revolution in biology for human health. The successful candidate must exhibit technical knowledge of health care reimbursement from a patient/provider perspective as well as the ability to interact with physicians, staff, and sites of care.They must also possess a positive attitude, be passionate about science and deeply motivated by the quest of delivering value to patients and their families with the long-term success of the company in mind. The CM will manage the logistical issues impacting treatment initiation and ongoing therapy while demonstrating an understanding of the company's business objectives and measures and working independently as well as collaboratively within a highly matrixed environment. Summary of Key Responsibilities
Qualifications
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