Sr. Manager, Facilities
 JLL | |
 United States, California, South San Francisco | |
 Nov 21, 2024 | |
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Major Activities and Responsibilities:
Client Service * Serves as the JLL Client Relationship Manager with client stake holders for their campus and associated buildings this specifically includes campus/building user communications (coordinated via the accounts Communication Manager as appropriate. * Establish a "Safety First" culture on the site and improve safety performance by championing our level of awareness and changing all staff and partner safety behaviors. * Provide leadership, vision and guidance to the operations, maintenance, utility and manufacturing support services functions (as appropriate) * Is the first line of defense and leader in establishing the compliance culture required by the JLL team to operate in a GMP manufacturing environment. * Have a strong focus ensuring our JLL staff and 3rd party vendor partners meet all EHS, GxP, SLA, KPI, Satisfaction Surveys and Statement of Work (SOW) requirements. * Understand in detail the contract scope and manage to that delivery while also recognizing opportunities to improve customer experience, outcomes and/or operational savings * Operate and maintain in a GxP manufacturing environment all IFM indirect equipment and services * Measure and manage client feedback, written and verbal throughout the year. Conduct formal and informal relationship meetings. * Standardize Service Level Provisions - support all site and JLL Sourcing initiatives to consolidate vendors and standardize SLA's and scopes of work. * Serve as the liaison for all services such as janitorial, lab services, grounds, security, waste management, space planning, and project development services. * Ensure GMP/GLP compliance by ensuring completion of all related training, Action Items/Audit Responses, and ensuring that all critical PMs are completed on time. * Ensure all safety, environmental, and GxP standards are strictly adhered to within managed facilities. * Ensure compliance with portfolio wide initiatives and required local, state and federal laws and regulations that pertain to the operating of facilities. * Promote customer and JLL related sustainability initiatives by participating in demand response, recycling program and support special events (Earth Day, Energy celebrations, Energy Team initiatives). * Works in conjunction with their Hard Services Manager and the Site Operations team to ensure effective Emergency and FAT response. Employee Management * Establish site level goals in conjunction with Director of Operations and cascade "SMART" objectives into our JLL team's Performance measuring system (Workday) * Provide superior employee management to all direct reports. * Actively develop FM team members, prepare them for roles with increased responsibilities, provide for or recommend promotional opportunities for top performers. * Maintain an effective succession plan for yourself and all team members. * Complete and submit goals/objectives, mid-year reviews and year-end accomplishments by required due dates. * Manage and engage in the on-going performance review process for all direct reports by required due dates. * Recognize success of the team and the individual using appropriate recognition and rewards. Financial Targets * Effectively manage site operating expenses to meet/exceed glide path savings targets. (Savings must be documented and tracked by initiative). * Develop and submit a detailed site/campus operating budget annually. Provide monthly variance analysis and submit all periodic forecasts by assigned due dates. Attend client meetings as required to present budget/actuals summary details and provide commentary for all variances. * Ensure your team actively participates in benchmarking to validate performance against peers and to actively pursue improvement opportunities * Update/develop 5-year Facility Capital/Operating Improvement Project Plans for each facility/building. * Support JLL Sourcing Team on all Sourcing Initiatives; implement all service level changes and/or supplier transitions as required. * Work with Facility Coordinators, Facility Managers and Contract Services to ensure all financial processes are followed for competitive bids, CORs process, issuing PO's, and receipting work. Growth of Company * Actively identify, develop and document best practices that increase our value to the client using JLL's "iStream" program. * Encourage your staff to make a JLL da Vinci submittal for a new innovation or best practice that your team has been able to implement for your site. * Demonstrate ability to apply and support new technology and corporate programs as they are rolled out. * Support Account Team on all new scope change initiatives and priority projects. Actively seek to expand our scope into related areas that we can leverage our current staff/partners. * Manage scope transitions for client by following established JLL Financial and transition processes including development of KPI's and SLA's for all managed services. Education * Bachelor's Degree or equivalent; Business degree preferred. * 5+ year's pharmaceutical GMP facility management experience with demonstrated ability to exercise proper judgment. * Knowledge of Energy Reduction and Sustainability Programs. * Experience in driving OSHA compliant safety program and maintaining environmental compliance related to facility operations (Air, Water, Waste Management). * Experience in supporting compliant Environmental, Health and Safety training program related to facility management operations. Skills * Strong interpersonal skills and problem solving ability. * Excellent verbal / written communication and presentation skills. * Proven record of providing excellent internal and external customer service. * Knowledge of standard business and accounting practices. * Knowledge of Excel and ability to analyze data. | |