Service Sales Engineer - Mid-Atlantic

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  Functional area:
  Service
  
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  Country:
  United States (Pennsylvania)
  
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  City:
  Philadelphia
  
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  On-Site/Remote:
  Remote
  
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  Brand:
  Leybold
  
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  Company name:
  Leybold USA Inc
  
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  Date of Posting:
  November 21, 2024
  

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

Mission/Purpose of the Job:

We at Leybold Vacuum part of the Atlas Copco Group believe that there is always a better way. This spirit drives us to provide leading edge technology, innovative and sustainable products, as well as best in class service to our customers around the globe.

That's where you come in - we believe our people make it happen. We provide a collaborative, inclusive and flexible work environment along with competitive compensation and comprehensive wellness & benefits programs.

This is a key, high-impact position that makes a difference in the world. At Leybold, we help advance the world's technology, by helping companies push the boundaries of their own capabilities. In this position you will work with applications engineers, product engineers and account managers to design and offer Leybold service and solutions that helps clients supercharge their process efficiencies. This position acts as the service sales liaison between the Leybold factory and the client with the intent to teach companies how to maximize the life cycle of their equipment through means of the VTS Service Ladder.

Main Responsibilities:

• This position is an even mix of time in the home office and on-site work at some of the worlds most technologically advanced factories, to demonstrate to engineers and management how to maximixe the life of their equipment by teaching and promoting the VTS Service Ladder.

• Promote company service products (Service Ladder) by understanding failure modes and working to offer customers service products options that can mitigate downtime and/or failure of the equipment to maxamize the COO while delivering a positive customer experience to the assigned account base within a geographic region, focusing on all markets inlcuding: metallurgy and materials, architectural glass, energy and energy physics, food production technology, space and rocket manufacturing technology, aerospace, automotive and electric vehicle, freeze drying technology, silicon carbide technology, high tech ceramics, and more.

• Develop and implement a vision and a method to expand the level of business done in a geographical region which includes current clients as well as new opportunities for the Leybold products and services.

• Delight customers by providing outstanding technical support, service, and product selection assistance.

• Responsible for maintaining company property (company car, computer, office equipment, customer demo/loaner products, consignment stock, etc.) that is in his/her control, and or at his/her customer site.

• Has primary responsibility for selling the portfolio of the Leybold Services Product range.

• Communicate, collaborate, and support equipment sales team in carrying out operational reviews at accounts to secure repeat orders and present service as a differentiator to successfully penetrate new business.

• Prepares materials for presentations and makes service sales presentations as needed.

• Primarily focused on developing new business from customers that have not had their pumps serviced, are lost, pumps due for service, newly installed eqiupment or competitive equipment.

• Analyze the current potential needs of assigned customers and communicate closely with internal teams to provide a one-stop vacuum after-sales service solutions.

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

While performing the duties of this job, the employee is regularly exposed to work near moving mechanical parts and outdoor weather conditions. The employee is frequently exposed to fumes or airborne particles. The employee is occasionally exposed to work in high, precarious places; toxic or caustic chemicals; risk of electrical shock and vibration. The noise level in the work environment is usually loud.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, use stairways to climb to multiple floors within office building, and talk or hear. The employee is occasionally required to use hands and fingers to type or dial, climb or balance, stoop, kneel, crouch or crawl, and reach with hands and arms.

The employee must occasionally lift and/or move up to 25 pounds. Will lift and/or move pumps and accessories that weigh up to 50 pounds. This position requires frequent computer use. Specific vision abilities required by this job include close vision, color vision, distance vision, depth perception, and ability to adjust focus.

This position is 100% remote.

This position requires occasional/frequent/very frequent travel for 50% of the position; often overnight or multiple days.

Scope of the Job:

• Geographical scope of the role: Domestic

• Interaction skills required for the role

• Internal and external factors which would impact this role

• Money Measures - an annual budget or revenue which this role is directly responsible for, or the percentage of their operational/departmental budget/revenue target this role will manage.

• People - the number of people/functions to whom a service is provided

  • The number of people reporting to the role - none

Skills/Knowledge/Education:

Education level:

• Engineering/science degree or technical equivalent (engineering related job experience)

Knowledge areas/Skills:

• Skilled at generating your own leads through cold calling, blitzing, research, networking, and driving your territory

• Experience with on-site customer facing role

• Excellent interpersonal, oral, and written communication skills

• Knowledge of or ability to learn and communicate technical information

• Ability to create custom solutions to address specific process needs by bringing together the needed company technical resources is a must.

• The ability to get along with others and engage them in projects or activities

• Ability to focus from one task to another

• Prioritize tasks effectively

• Excellent PC skills are required (MS Office, Word, Excel, & Powerpoint)

Other Requirements / Desired Characteristics:

• Prospecting and selling mentality

• High energy individual with insatiable curiosity and commitment to get it done.

• Ability to learn quickly and think outside of the box.

• Military veterans encouraged to apply.

• Ability to work independently in a home office.

• Aptitude in mechanical systems, vacuum systems, and fluid systems is a plus.

• Valid Drivers License required

In Return, We Offer You:

• We believe there is always a better way. Open for change and feedback is what defines our culture.

• We support you on your journey: individual learning opportunities, world-wide job opportunities or technical training from our academy.

• The safety and well-being of our employees is important to us, which is why we set high standards for your workplace safety.

• We offer a competitive compensation package (Relocation Assistance, Medical, Dental, Vision, Vacation, Sick, Holiday Pay, 401k, Paternal and Maternal leave, relocation assistance, short-term and long-term disability and more)

LEYBOLD USA INC. is an Equal Opportunity Employer - M/F/Disabled/Veterans

Compensation:

The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on everyone's qualifications.

Location Based Pay Ranges:

$62,536 - $107,216 in this state: NY and MD

Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.

#UUY

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