Installation Manager

DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, DMI provides on-site and remote support to clients within governments, healthcare, financial services, transportation, manufacturing, and other critical infrastructure sectors. DMI has grown to over 2,100+ employees globally and has been continually recognized as a Top Workplace in both regional and national categories.

We are seeking an experienced IT Installation Manager to oversee and manage the installation, configuration, and deployment of IT hardware and software for a federal government contract. The IT Installation Manager will be responsible for coordinating installation teams, ensuring all installations are completed according to specifications, and maintaining compliance with federal guidelines and security standards. This position will involve direct interaction with stakeholders, vendors, and internal teams to ensure seamless and successful IT deployment.

Project Management & Coordination:

• Manage the end-to-end process of IT installations, including scheduling, resource allocation, and tracking progress against milestones.
• Coordinate with government agencies, vendors, and internal teams to ensure timely delivery and installation of IT hardware, software, and systems.
• Ensure project deliverables meet client requirements, specifications, and timelines, while staying within budget constraints.

• Team Leadership & Oversight:

  • Lead a team of IT installation technicians, providing guidance, training, and performance monitoring to ensure successful deployments.
  • Assign tasks, monitor work progress, and resolve any technical issues encountered during installation.
  • Ensure team members adhere to safety protocols, quality standards, and federal security requirements.

• Installation & Configuration:

  • Oversee the installation and configuration of IT infrastructure, including desktops, laptops, servers, networking equipment, and peripheral devices.
  • Ensure all systems are properly configured, connected, and optimized for use in federal environments.
  • Work with vendors to install and configure software applications, ensuring compatibility with federal systems and compliance with security standards.

• Quality Assurance & Compliance:

  • Ensure all installations comply with federal regulations, including IT security standards (e.g., FISMA, NIST), and other industry best practices.
  • Perform quality assurance checks during and after installation to ensure functionality, performance, and user requirements are met.
  • Document installation processes, configurations, and any changes to ensure proper tracking and compliance.

• Troubleshooting & Support:

  • Troubleshoot any installation issues related to hardware, software, or network connectivity, providing resolutions or escalating as needed.
  • Work with the help desk and technical support teams to ensure issues are addressed promptly and effectively.
  • Provide post-installation support and assist in the transition to operational support teams.

• Reporting & Documentation:

  • Create and maintain detailed records of installations, configurations, and technical specifications.
  • Prepare status reports and documentation for project stakeholders, highlighting progress, issues, and solutions.
  • Update and maintain inventory records of installed hardware and software.

• Vendor & Stakeholder Management:

  • Collaborate with vendors to ensure timely delivery of equipment and software, as well as to address any installation-related concerns.
  • Maintain effective communication with federal agency stakeholders to ensure alignment with project goals, expectations, and requirements.
  • Assist in the negotiation and procurement of IT equipment and services as needed.

• A Bachelor's Degree in a relevant field (such as computer science, information technology, or business administration) is often required.
• 5 to 8 years' experience in managing IT installations, deployment, or infrastructure projects.
• Certifications such as PMP or ITIL.

Additional Requirements:

• In-depth knowledge of IT systems, infrastructure, and software development
• Familiarity with government regulations, compliance, and security standards (e.g., , NIST)
• Strong leadership abilities to guide teams, resolve conflicts, and make strategic decisions.
• Effective communication with stakeholders, team members, and senior management.
• Budgeting and financial oversight skills to effectively manage the contract
• Ability to allocate resources efficiently and track expenses.

Min Citizenship Status Required: Must be a U.S. Citizen

Physical Requirements: No Physical requirement needed for this position.

Location: McLean, Virginia

• Remote, US within the DMV area