Customer Business Team Leader

Customer Business Team Leader, Full Time, Easton PA

GENERAL SUMMARY:

The Customer Business Team Leader is responsible for a team of sales personnel and is expected to drive revenue at accounts within assigned channels of business.

PRINCIPAL DUTIES & RESPONSIBILITIES:

• Drives profitable revenue growth by successfully managing a sales team selling against annual/season goals and increasing market share within specific channels of business.
• Direct selling responsibility for Key Account(s) within the Channel
• Indirect selling responsibility for account base of Direct Reports/Team
• Oversight of Broker Relationships supporting Channel/Account sales where applicable
• Supports the development of the Annual Operating Plan in alignment with the GM
• Manages and approves annual trade fund /promotional spending within assigned accounts/channel(s)
• Provides leadership and direction around promotional planning and analysis
• With the Sales Managers, develop and maintain customer relationships at all levels within the accounts/channel. Position Crayola Corporate executives at proper levels within the accounts.
• Manages and responds to high level customer concerns and problems.
• Works Cross-Functionally to develop assortment strategies for assigned channels of business.
• Work collaboratively with CPFR on forecasting at the program and product level, and aligning on a monthly financial call for the channels and key accounts.
• Provides leadership and direction to team on how to make fact based sales presentations using category and market knowledge, account practices, and promotional strategies, turning them into executable solutions/opportunities.
• Ability to evolve individual skillset to meet demands of changing retail marketplace.
• Support account-level Omnichannel goals and development by communicating needs end to end internally.
• Conducts and maintains detailed analysis of business trends in each account (market share, pricing, promotions, shopper insights, digital/omnichannel)
• Maintains strong Industry, Category, and Product knowledge.

JOB SPECIFICATIONS:

• Bachelor's Degree required. Master's degree a plus.
• Minimum 7 years sales and account management experience within Consumer Product Goods sales or category management
• Classically trained with a major CPG manufacturer in the areas of category management, EPA, planograming, account P&L's and analytics
• Demonstrated experience and results with account penetration at higher management levels
• Fact based selling and strong negotiation skills
• Good strategic planning skills
• Ability to communicate consumer trends and formulate actionable customer programs through the use of data.
• Exceptional interpersonal skills and leadership qualities.
• Moderately advanced computer skills within Microsoft Office.
• Strong interpersonal and influencing skills.

PHYSICAL CONDITIONS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, talk and hear. The employee is occasionally required to walk; use hands and fingers to operate, handle, or feel objects, tools, or controls; and reach with hands and arms. Specific vision abilities required by this job include close vision and the ability to adjust focus.

WHY CRAYOLA?

• Kid Inspired Culture
• Free Admission to Crayola Experience for Employees
• Community Volunteerism Opportunities
• Annual Bonus Potential for all Full-Time Employees
• Company Matched 401k & Employee Value Sharing Plan
• Comprehensive Healthcare Benefits for Eligible Employees
• Education Assistance Program
• Wellness Programs
• Employee Resource Groups
• Generous Product Discounts Onsite & Online
• Company Sponsored Employee Events
• Discounts on a wide variety of products and services - automotive, electronics, fitness, travel and entertainment

Diversity & Inclusion at Crayola
We will cultivate diversity and create a culture of inclusion for our collective brands - one that grows through sustained action, demonstrates care for every life experience, inspires new products and content, and builds a sense of belonging in which every employee is able to be their very best. Learn more about Crayola's Diversity and Inclusion strategy: https://www.crayola.com/about-us/diversity-and-inclusion.aspx

Green is our favorite color! Crayola cares about the environment and responsibly makes the products you love. Learn more about Crayola's creative solutions for greener tomorrows: https://www.crayola.com/about-us/sustainability.aspx

We offer competitive salary, outstanding benefits and the potential for advancement through the use of creative abilities. No phone calls please.

Search Firm Representatives - Please Read Carefully:
Crayola LLC is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any employee at Crayola LLC via e-mail, the Internet, or directly to hiring managers at Crayola LLC in any form without valid written search agreement in place for that position will be deemed the sole property of Crayola LLC, and no fee will be paid in the event the candidate is hired by Crayola LLC as a result of the referral or through other means.

Search firms are essential to the recruitment and staffing efforts at Crayola LLC, and we value the partnerships we have built with our vendors. For this reason, Crayola LLC has established and regularly maintains a preferred vendor list. Please note that even preferred vendors need to have a written search agreement signed by Human Resources at Crayola LLC in place for the specific position in order for a fee to be paid for any candidate referrals.