Office Assistant ALU SNF

Position Summary:

The Office Assistant is responsible for assisting in the following areas:

* Reception and customer service of guests, visitors, and vendors.

* Admission tours, walk throughs, admission packets.

* Answering multi-line phone and directing call to proper party.

* Clerical duties related to Care Center Business Office and project assignments/admissions contracts.

Position Responsibilities include:

* Greets visitors, determines their needs, and contacts proper party for whom the visitor is intended.

* Answers general questions and gives general information to those visiting or calling the Care Center.

* Conducts Care Center tours, interviews prospective clients, and notes information on an Admission Inquiry as needed in the absence or unavailability of the Business Office Manager.

* Prepares admission packets, charts, and tour packets. Complete admission packet with resident or family and assures documentation is thorough, timely and complete. Prepare admission welcome bags and discharge bags.

* Performs a variety of clerical duties, posting data from one record to another, typing reports, recording and distributing meeting minutes, sorts and distributes business office mail and messages.

* Assist with staffing calls as needed.

* Updates phone lists, rosters, and fax rosters.

* Photocopying, faxing and filing.

* Graphic design for fliers, posters, banners, cards.

* Receives and distributes payroll checks for Care Center employees.

* Completes purchase orders for all office supplies, forms, and uniforms, places orders and distributes to appropriate locations, including nursing station.

* Prepares ID bands and takes admission photographs of residents and uploads photos to Achieve Matrix software.

* Monitors Care Center environment, waters plants in lobby, assures that lobby is neat and clean (contacts Housekeeping department of any deficiencies noted.)

* Monitors ancillary storage areas for neatness, cleanliness, and fire code compliance.

* Prepares courier envelopes every morning for EAC courier. Does courier route on campus (EV-B and ALU), sorts and distributes to appropriate person.

* Maintains pet logs and veterinary visits.

* Assists with Care Center special events,

* Maintains Care Center conference room calendar and prepares conference room for meetings.

* Sets up hospitality center daily in Care Center lobby area.

* Accepts employment applications for Care Center. Maintains applicant tracking log; schedules interviews and performs employment verification as needed.

* Maintains Care Center employee mail room; takes photos of new employees and maintains birthday board for employees.

* Accepts and processes Care Center resident credit card payments.

* Completes PASARR forms on admissions as needed.

* Assists Business Office Manager with TAR process.

* Completes daily census report and postings in the absence of the Business Office Manager.

* Prepares daily assignment posting.

* Prepares monthly projection sheets for employee schedule.

* Maintenance of office equipment (copier, fax, printer) and contacts repair person as needed

* Spot checks Care Center specific areas for compliance and regulations.

Qualifications

Education:

High School or equivalent G.E.D.

Training and Experience:

Experience as a receptionist, public contact, and customer service desirable. Experience with office equipment and PC preferred.

Job Knowledge:

Knowledge of telephone etiquette, interpersonal communication, typing formats for correspondence and documents, calendaring and filing.