GANAS Graduate Services Coordinator

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INITIAL REVIEW DATE (IRD)

UC Santa Cruz jobs are posted until filled. All application materials submitted by 11:59 pm on the IRD will be routed to the hiring team for consideration. NOTE: Applicants who miss the IRD are still encouraged to apply; their materials will still be forwarded for consideration if requested by the hiring team. Application materials cannot be accepted outside of the jobs portal. Applications cannot be edited on an applicant's behalf. For more information about the IRD and the applicant review process, view this link.

The IRD for this job is: 01-06-2025

ABOUT UC SANTA CRUZ

UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It's known as an unconventional place where innovation and experimentation is part of the campus's DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.

DEPARTMENT OVERVIEW

UC Santa Cruz established the Hispanic-Serving Institution Initiatives in 2015 when the University received its first of five US Department of Education (USDE) HSI grants in the amount of $2.6 million, paid over a 5-year period, which aimed to reduce disparities for Latinx students by implementing research-based, data-driven, interwoven activities that aimed to help put into place the systemic support Latinx students need to successfully navigate the university experience. UC Santa Cruz's Hispanic-Serving Institution (HSI) team is committed to long-term change efforts that ensure Latinx students whole-heartedly take part in the UCSC community, find success on their educational journey and eventually graduate to make an impact in the world. At the core of this commitment is a willingness to reexamine our traditional educational systems and explore new ways to provide resources and support to students who have not received it historically.

The Student Success and Equity (SSE) portfolio of departments is a branch of DSAS focused on academic support services, advising/counseling, student life/co-curricular programming, student identity development and retention/student success initiatives. Student Success and Equity provides services to the campus community with over 17,000 undergraduate and graduate students and has over 90 career employees and 475 student staff employees operating in 8 facilities/locations. The Student Success and Equity area includes a wide array of multi-disciplinary academic and non-academic units including: Disability Resource Center (DRC), Educational Opportunity Programs (EOP), Learning Support Services, Services for Transfer, Re-entry and Resilient Scholars (STARRS), Renaissance Scholars Program (including Foster Youth), Veteran Resource Center, African American Resource and Cultural Center (AARCC), American Indian Resource Center (AIRC), Asian American/Pacific Islander Resource Center (AA/PIRC), Chicano/Latino Resource Center (El Centro), Women's Center (WC), the Lionel Cantu Queer Center (LGBTQ+), Undocumented Student Services (USS), the UCSC Hispanic Serving Institution Initiatives (HSI), African Black and Caribbean Student Success, Career Success, and campus committees/programs, and the Administrative and Business team for the unit.

The Student Success and Equity area includes all of the units and over 125 state, federal, student service fees and gift fund sources and an annual operating budget of nearly $20 million dollars

More information can be found at: https://families.ucsc.edu/family-online-orientation/hsi.html

JOB SUMMARY

Under the supervision of the GANAS Graduate Director, the Graduate Services Counselor (GSC) will specialize in research-based financial planning/literacy, basic needs, and personal support. This position will serve as a primary resource for Latina/o and graduate students of color to address non-academic challenges that impede transition and degree completion. The incumbent provides academic and personal counseling/guidance and manages student cases to propel their development and success as university students.

The GSC provides holistic counseling to graduate students, implements retention programs and coordinates special projects. The incumbent will supervise and train student staff and engage in professional development to implement best practices and research based methodologies.

APPOINTMENT INFORMATION

Budgeted Salary: $75,750 / Annually @ 50% = $37,875 / Annually or $3,156.25 / Monthly.
Under California law, the University of California, Santa Cruz is required to post a reasonable estimate of the compensation for this role. The salary shown above is the budgeted amount the University reasonably expects to pay and the salary extended should not exceed this posted amount.

Benefits Level Eligibility: Full benefits

Schedule Information:

• Part-time, Fixed
• Percentage of Time: 50%, 20 Hours per Week
• Days of the Week: Mon-Fri
• Shift Includes: Day

Employee Classification: Contract appointment

Job End Date: 09-30-2026, with the possibility of extension

Work Location: UC Santa Cruz Main Campus

Union Representation: Non-Represented

Job Code Classification: 004501 (ACAD ACHIEVEMENT CNSLR 3)

Travel: Never or Rarely

JOB DUTIES

50% - Academic/Personal/Financial Counseling and Case Management

• Provides holistic counseling across disciplines and minoritized graduate student populations (e.g., low-income, first-generation college, underrepresented populations, etc.).
• Conducts comprehensive analyses of graduate students' issues and needs and provides solutions and alternatives to problem areas.
• Assists graduate students in developing strategies to solve academic, personal, and financial problems.
• Coordinates the development, editing, and publication of program websites, brochures, and marketing materials.
• Assists in curating outreach lists for grant-specific services and programs.
• Refers graduate students to appropriate specialized programs and resources.
• Assesses and diagnoses underlying and root issues/challenges that interfere with student success.
• Develops, facilitates and monitors student action plans to increase academic and social success.
• Escalates student cases as appropriate to supervisors and campus resources, as appropriate.
• Engages with colleagues and departments such as faculty, academic staff, EOP, Financial Aid, Housing, Student Business Services and others to advocate
  on behalf of graduate students and to seek resolutions to a myriad of issues impacting the retention and graduation pathway of students. Maintains an institutional relationship with graduate students who take time off to ensure that they have an action plan to return and complete their studies
• Maintains an institutional relationship with graduate students who take time off to ensure that they have an action plan to return and complete their studies.

30% - Program Development and Coordination

• Leads the Doctoral Summer Bridge Program with graduate student mentor support.
• Hires, trains, and supports the work of graduate student mentors during the Doctoral Summer Bridge Program.
• Implements and organizes effective retention programs and strategies for graduate students who are first in their families to attend college, come from historically low-income backgrounds and under-resourced schools and communities.
• Researches, monitors and tracks policy issues and best practices related to graduate student success, retention and graduation, to inform the development and coordination of assigned programs.

10% - Campus Partnerships

• Collaborates with campus units to increase the utilization and inclusion of minoritized graduate students.
• As assigned, liaises and collaborates with Educational Opportunity Programs (EOP), student services units, academic departments and off-campus partners.

5% - Professional Development and training

• Keeps abreast of graduate student trends in higher education, particularly low-income and first-generation college populations.
• Participates in professional development activities to continually evolve best practices and stay abreast of innovative and research based practices.
• Disseminates best practices and associated graduate student outcomes to the campus community.
• Serves as a trainer and content expert on issues related to first-generation to college, low-income, immigrant and underrepresented students.
• Supports the development, delivery and evaluation of training programs to build the capacity of student staff and colleagues that provide direct services to graduate students.

5% - Program Evaluation and Reporting

• Develops forms and instruments for in-take, monitoring and reporting on student cases.
• Tracks student participation in programs and services, including maintaining case notes on students.
• Prepares monthly, quarterly and annual reports documenting patterns and trends in student cases and emerging best practices/solutions in serving students.
• Briefs the GANAS Graduate team and campus colleagues on the status of student cases.
• Participates in the development of the annual goals and the calendar of the GANAS Graduate grant.

REQUIRED QUALIFICATIONS

• Bachelor's degree in related area and / or equivalent experience / training.
• Demonstrated knowledge of the theories and practice of counseling, learning, human and career development for the support of students intellectual and personal growth
• Knowledge of trends and issues and demonstrated experience of achievement advising and/or counseling students who are first-generation to college, low-income, underrepresented, non-traditional and/or immigrant backgrounds.
• Demonstrated experience in case management with students on a college campus.
• Knowledge and experience in analyzing complex situations and identifying solutions for problem-solving.
• Demonstrated ability to initiate, develop, and coordinate services/programs for students.
• Knowledge of the methodologies used to enhance student achievement, such as collaborative teaching / learning models, strategies for effective counseling and peer mentoring, small group facilitation and training, coaching, mentoring, and advocacy.
• Multicultural competencies; knowledge and experience working, interacting, and collaborating effectively with diverse groups of staff, faculty, and student populations.
• Demonstrated ability to interact effectively, productively and sensitively with students, faculty, staff and parents/family/guardians per the standards and practices of the Family Educational Rights Privacy Act (FERPA) and other relevant policies and best practices.
• Excellent time management skills and experience in determining priorities effectively while adhering to deadlines on multiple or simultaneous projects.
• Outstanding written, digital and oral communication skills including the ability to make effective group presentations, and to describe programs and provide information with clarity.
• Ability to be highly reliable, follow through on all assignments and prepare reports in a timely manner and be punctual for meetings and appointments.

PREFERRED QUALIFICATIONS

• Terminal degree in education, counseling, social work or related field and/or equivalent experience.
• Experience working with graduate students in student services or an advising capacity.
• Multilingual (with emphasis on Spanish languages).

SPECIAL CONDITIONS OF EMPLOYMENT

• Selected candidate will be required to pass a pre-employment criminal history background check.
• Selected candidate must pass the employment misconduct disclosure process.
• Selected candidate will be required to complete training within established time frames as directed including UC compliance training.
• The University of California has implemented a Vaccination Policy covering all employees. Employees, including new hires, are required to comply with any applicable policies relating to the University of California vaccine program.
• Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requirement to Report Child Abuse prior to commencing employment. CANRA Penal Codes, and related definitions, requirements, and responsibilities may be obtained here.

MISCONDUCT DISCLOSURE REQUIREMENT

As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

a. "Misconduct" means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment, discrimination, dishonesty, or unethical conduct, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct:

• UC Sexual Violence and Sexual Harassment Policy
• UC Anti-Discrimination Policy
• Abusive Conduct in the Workplace
  

SAFETY STATEMENT

All UCSC employees must understand and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.

NOTICE OF AVAILABILITY

EEO/AA

The University of California is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.

For the University of California's Affirmative Action Policy please visit: https://policy.ucop.edu/doc/4010393/PPSM-20

For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination