Account Manager

. Operates as the lead point of contact for any and all matters specific to their accounts.

* Builds and maintains a strong, long-lasting customer relationships while developing a trusted advisor role with key buyers and executives.

* Negotiate contracts and agreements to maximize profits.

* Develops strategic promotional activity necessary to grow brand sales and cover annual overlaps.

* Liaison with cross-functional internal teams (including Production, AR, AP, Transportation, Packaging, Product Development and Customer Service) on both the company and customer sides.

* Deliver solutions according to customer needs and objectives in a timely manner.

* Forecast and track key performance metrics. (e.g. quarterly sales and incentive results and annual forecasts)

* Prepare and clearly communicate the progress of quarterly/annual initiatives to internal and external stakeholders.

* Collaborate with sales team to identify and grow opportunities within the accounts while keeping the customers satisfied and engaged with our products and services.

* Communicate with the sales team upcoming promotions and events and their results.

* Assist with challenging customer requests or issue escalations.

* Develop, acquire and maintain space and display programs.

* Assist with customer store resets, new store openings and events.

* Systems maintenance, new items (adds and deletes), promotions and general pricing in company and customer master files.

* Develop and present programs at all levels of an organization, including executive and C-level for both the company and the customer.

* Juggle multiple account management projects at a time, while maintaining sharp attention to detail

* Develop new business within existing customers and/or identify areas of improvement.

* Entertainment