Office Clerk

Office Clerk:Is responsible for performing general office tasks including answering and directing telephone calls, assisting with customer calls, and general office duties. This position will require excellent customer service skills with both external and internal clients, ability to resolve conflicts over the phone, and strong attention to detail. The noise level in the work environment is usually moderate, and the employee must occasionally lift up to 25 pounds.

• Interacts in a courteous and professional manner with employees and representatives of other organizations and entities, both internal and external to the company.

• Operates telephone console to receive incoming calls and messages.

• Directs caller to destination and records name, time of call, nature of business, and person called upon. Obtains caller's name and arranges for appointment with person called upon.

• Makes future appointments and answers inquiries regarding sales and products.

• Types memos, correspondence, reports, and other documents.

• Writes, types, or enters information into computer to prepare correspondence, bills, statements, receipts, checks, or other documents, copying information from one record to another.

• Addresses envelopes or packages. Stuffs envelopes by hand or with envelope stuffing machine. Stamps, sorts, and distributes mail. Stamps or numbers forms by hand or machine.

• Proofreads records or forms. Counts, weighs, or measures material. Sorts and files records. Collects and distributes mail and messages.

• Effectively manages multiple tasks simultaneously.

• Systematically retains, protects, retrieves and disposes of records as directed.

• Self checks work completed to ensure completeness, accuracy, and timeliness.

• Presents professional image by wearing appropriate business attire and grooming.

• Other duties may be assigned by the immediate supervisor or other supervisor at any time