Facilities Support Coordinator
 JLL | |
 United States, New York, New York | |
| 148 West 37th Street (Show on map) | |
 Jan 03, 2025 | |
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What this job involves -
The Facility Coordinator will provide support to the Site Facility Manager with operational activities in maintenance and operations, accounting and finance, vendor oversight, equipment and supplies, occupancy services and proactively develop and maintain client relationships ensuring that expected service levels are achieved. What is your day to day? Activelysupportanenvironment of teamwork, cooperation, performance excellence, and personal success. Conduct daily walkthroughs to ensure clean and organized office, while proactively calling out areas of opportunity. Respond to all work orders in a timely manner, ensuring KPI compliance and excellent customer service. Identify opportunities for improved operation and service excellence, making recommendations for conduct site inspections and assessments to ensure all building procedures and performance measuresaremaintained at all timesand the provision of a safe workplace. Schedule and manage repairs and maintenance, minor works and other work requests, tracking to completion. Provide information and direction to vendors, facilities staff and other service providers as required to ensure excellent coordination and execution of work, with minimal disruption. Assist in the procurement of vendors and services as required. Ability to work independently with little supervision and effectively deal with stressful situations, while having a collaborative approach within the team environment. Update and maintain accurate records and official documentation for the buildings. Other activities to support JLL and/or operations, including, but not limitedto:small moves/reconfigurations,events, reception and building operations. Maintain and propose emergency response plans including evacuation, implementation of after-hours emergency response, and environmental health and safety. Coordinate site operations in accordance with all agreed policies, procedures and contract scope. Comply with all requirements of the client contract and meet or exceed Key Performance Indicators. Coordinate site operations in accordance with all agreed policies, procedures and contract scope Desired experience and technical skills Required: Superior customer service skills with the ability to maintain professional at all times. Experience in managing work order systems with high volume of tickets and defined KPIs. Self-motivation; be confident, energetic with the ability to pivot when necessary. Proficient in MS Office Suite, and possess strong written, verbal and interpersonal skills. Comfortable with heavy administrative tasks (Excel or Google Sheets experience is a plus). Excellent communication, organization andproblem-solvingskills. Adaptability toprovide coverage for reception and mailroom as well. Preferred: Prior experience in facilities, property management, studio operations, hospitality or related field preferred. Productive time management and the ability to prioritize projects and last-minute requests. Superior customer service skills with the ability to maintain professional at all times. Comfortable with ambiguity and adapting to a quickly moving and ever-evolving work environment. | |