Monitoring Center Console Operator
The Monitoring Center Console Operator role will be responsible for adhering to Comerica Bank and Comerica Security policies and procedures. This will be about Campus, Banking Center Security and Life Safety issue, monitoring and responding to alarms according to procedures. This role will be working with a variety of vendors as required with troubleshooting communication failures and system problems, demonstrating a complete working knowledge of all Monitoring Center alarms, Access control and CCTV systems, assisting vendors in the field to resolve alarm issues, as well as working and addressing Campus Maintenance issues.
Position Responsibilities:
- Interface with eight (8) different systems.
- Monitor and respond to Banking Center and ATM alarms on Mastermind.
- Monitor and respond to Access Control Facility alarms on the Pegasys system.
- Program alarm systems on new, repaired or refurbished locations with Remote Link.
- Verify audio recordings on Viewpoint.
- Monitor and program all DVR systems on Navigator and web-based application.
- Monitor 3SI GPS trackers in the field via web-based application.
- Generate communications to groups and individuals regarding alarm activity, technical issues, or general emergencies.
- Verify that all logs, documents and back-ups are done on an ongoing basis.
- Ensure that policies and procedures are being adhered to, about workplace issues and alarm response.
- Work with various vendors for problem resolution. Coordinate and resolve security requests and issues.
- Directly troubleshoot technical issues that affect Corporate Security, Retail, IS, as well as Electronic Banking/ ATM Servicing.
- Interface with Client Resolution Center and vendors with respect to new sites and troubleshooting communication problems.
- Coordinate with law enforcement and local security for alarm dispatch.
Position Qualifications
- High School diploma or the equivalent
- 1 year of Security experience with monitoring alarm and access control systems
- 1 year of experience in working in a Monitoring Center/ Dispatch
- 1 year of experience utilizing Microsoft applications (Outlook, Word, Excel)
- 24-hour availability to respond to security related issues
- Valid driver license
About Comerica
We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues and their family. Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future. Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive. We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs. You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD&D, and supplemental health programs to offset unexpected health care expenses. We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure.
Upon offer, Comerica conducts a comprehensive background and fingerprint check.
NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act.
Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned into three major business segments; the Commercial Bank, the Retail Bank, and Wealth Management. Comerica's colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.
Comerica is proud to be an Equal Opportunity Employer - veterans/individuals with disabilities, committed to workplace diversity.
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Comerica Bank
life insurance, parental leave, paid time off, sick time, 401(k)
Jan 09, 2025