911 Dispatch Opeartor

Are you ready to make a positive impact? Advantage xPO is seeking new talent in Roswell, NM, and hiring a 911 Dispatch Operator to handle emergency and non-emergency calls for service to the Pecos Valley Regional Communications Center. If you are passionate about helping others and thrive in a fast-paced, high-volume call center environment, we encourage you to apply today!

Pay: $18.73/hr.

Shift Availability:

Day shift: 7 am-7 pm

Night Shift: 7 pm-7 am

Essential Functions:

• Answers emergency and non-emergency calls for law enforcement, fire, and emergency medical services; determines appropriate call classification and priority; provides services and information within the scope of authority and training and refers complex issues to the supervisor.
• Interviews and calms callers; gathers information; determines appropriate agencies and personnel to respond; dispatches emergency responders; relays pertinent information to public safety personnel in a concise, organized, and understandable manner; monitors radio channels and provides immediate information and assistance.
• Enters call information into CAD system; provides detailed call information to emergency responders; maintains status and awareness of all unit locations; monitors message traffic, and relays information to assure that responders' safety is top priority.
• Follows procedures to provide assistance and information to emergency services personnel and the general public; notifies other state, federal, and regional agencies as directed.
• Notifies key personnel on critical incidents; contacts other public safety agencies for information and resources as needed.
• Searches state and national databases at law enforcement's request; enters and retrieves data from the National Crime Information Center (NCIC); receives and sends information to and from other agencies and jurisdictions.
• Supports the relationship between the City of Roswell and the general public by demonstrating courteous and cooperative behavior when interacting with visitors and City staff; maintains confidentiality of work-related issues and City information; performs other duties as required or assigned.

Employee Benefits/Perks: We offer weekly pay, medical insurance, dental insurance, vision insurance, life insurance, 401k, short-term disability, employee discounts, referral bonus potential, and more!

Requirements:

• CPR Certification
• Certification by the International Academies of Emergency Dispatch Certification in Emergency Fire, Police, and EMS Dispatch.
• Verifiable working experience and knowledge of Central Square OneSolution CAD or equivalent, Intrado Viper 7 E911 Call Taking System or equivalent, and Zetron Dispatch Max Pro Radio Console or equivalent.
• Ability to work effectively under stressful conditions and emergencies.
• Ability to obtain information from hostile or emotional callers.
• Excellent customer service, communication, time management, and computer skills.

Are you ready to make a meaningful impact? Click "Apply Now" to connect with our recruiting team!

After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play.

Advantage xPO is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Advantage xPO is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.