District Manager
 Extended Stay America | |
92,100
| |
 United States, California, Los Angeles | |
 Jan 08, 2025 | |
| POSITION PURPOSE AND SUMMARY Directs the General Managers of multiple properties to achieve optimum financial performance and continual improvement in the Key Performance Indicators including, but not limited to: profitability, reputation management and guest/employee satisfaction while ensuring compliance to company policies and procedures. Responsible for the overall application of company standards within their districts and ensuring the consistent application of company standards. MAJOR / KEY JOB DUTIES ? Demonstrates and promotes 100% commitment to providing the best possible experience for our guests and associates through key metrics; NPS, FRESH, GREAT and Making it Right. ? Maximizes revenues and controls expenses to meet or exceed budgeted EBITDA for the district. Provides oversight of other revenue areas including; in-house rate reviews, rate compliance, labor standard management, room management, cash management, collections, timely receiving of purchase orders for good and service and energy management policy compliance. ? Active participation in the Revenue Triangle and drafting of SMART action plans while working with hotel General Managers to drive desired results. Participates in site tours when needed including providing assistance for high volume producing accounts. Responsible for assisting in driving sales efforts at each hotel including meeting sales lead quotas and under-performing areas. At least once per year participates in a sales call to the top 10 revenue generating accounts in the district. ? Oversees execution of corporate initaitives and drives Extended Stay University training course compliance. ? Thorough knowledge and ability to train on Kai ESA. ? Takes the lead in monitoring Guest Service results for the district and coaching as needed to improve NPS and action planning in under-performing areas. Resolves escalated guest service issues while actively addressing underlying root cause(s). ? Ongoing management of people resources to include: recruiting, mentoring, training, coaching/counseling, development, performance improvement plans, annual reviews/merit, performance evaluations, disciplinary documentation and conducts terminations with guidance from HR department . ? Assists each General Manager to promote retention programs, turnover reduction strategies while working to maintain high morale and a professional work environment. Leads by example and exemplifies accessibility. ? Conduct site visits to properties and inspect for compliance in the following areas: safety, health, security, risk prevention, loss prevention, room inspections, curb appeal and overall brand standards. OTHER DUTIES ? Ensures that the properties are in compliance with company policies and applicable laws. ? Spends 70% of time at hotels conducting site visits, property audits and providing coaching. ? Actively reviews and monitors the Social Media websites to ensure timely and appropriate responses to postings. ? Ensures the Customer Care database is properly maintained for each hotel and that all complaints are being addressed in an effective and timely manner. ? Provides management support for each hotel management team including: interviewing, hiring, and training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees as needed, addressing complaints and resolving problems. KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES ? Maintains a thorough knowledge of the market, competition, demand generators and new supply for each property within the district ? Ability to read and speak English. Comprehends basic instructions, skilled with regard to short correspondence, and memos. Ability to write as the job requires. ? Ability to organize multiple projects; manage and prioritize multiple tasks and meet deadlines. ? Well-developed planning and organizational skills. ? Strong leadership skills to oversee multiple properties. ? Basic knowledge of computers and software including ability to use e-mail, word processing, and spreadsheet software. ? Must possess analytical ability or skills ENVIRONMENTAL JOB REQUIREMENTS ? While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; talk or hear; and taste or smell. The employee frequently is required to reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl. ? The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. ? The employee is frequently required to travel within the local community. Travel from one city to another is required which may necessitate air travel and overnight stays. ? While performing the duties of this job, the employee frequently works in outside weather conditions and is exposed to wet and/or humid conditions. The employee occasionally works near moving mechanical parts and is occasionally exposed to fumes or airborne particles and toxic or caustic chemicals. ? The noise level in the work environment is usually moderate. MINIMUM QUALIFICATIONS Requires a minimum four years hospitality management experience. Two years of multi-property level hotel experience required. Four year degree strongly preferred. | |