Corporate Manager of Care & Maintenance

Summary

To investigate, troubleshoot and inspect problematic field installations as well as perform testing at corporate locations. Review existing and developmental products for potential field issues and communicate findings with appropriate associates. Conduct maintenance training across all flooring categories (Carpet, LVT, Sheet, Rubber, Legato and Sundries). Proficient in cleaning chemicals, maintenance accessories, floor pads, cleaning equipment and proper cleaning procedures for each product category. Extensive travel required and on demand throughout North America with the possibility of traveling internationally.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Role and Responsibilities

* North America (8 time zones)

* Travel out of the country as needed

Product Categories

* Carpet, LVT, SPC & WPC, Sheet, Laminate, Wood, Rubber, Poured Legato (Cork), VCT

* Commercial & Residential

* Work with each product category VP, Director, Manager, Support Staff and external maintenance providers as needed.

Subject matter expert in the following areas:

* Cleaning Chemicals for all flooring categories

* Cleaning Equipment for all flooring categories

* Accessories for all flooring categories

* Cleaning process for all flooring categories *

Best practices for all flooring categories

* Knowledge in competitive and upcoming market changes

Training

* Comfortable in public speaking

* Customer site visits

* New employee onboarding (Sales, marketing, etc.)

* Vender partner training (Starnet, ISSA, IIRC, CRI & other Associations)

* Contribute to different associations as needed

Provide Support To:

* Research and Development

o Review Maintenance chemicals, equipment, accessories that are used on our floors

o Review innovations with vendor partners that will benefit Mannington

o Work with new product launches

o Collaborate with the department as needed

* Quality Assurance o Develop & maintain KPI's

o Communicate findings via email, reports, photos, etc.

o Collaborate with the multiple departments as needed

* Sales support

o Work with DMs to help resolve customer challenges

o Work with customers to be a valuable vendor partner

o Be able to close opportunities when maintenance is a concern

o Develop new business with DMs

o Train and empower DM's to be comfortable talking about maintenance

* Marketing

o Develop and update care and maintenance instructions

o Work together producing blog articles

o Produced maintenance videos for training

o Collaborate with the department as needed

* Claims

o Work with claims adjuster to resolve challenges

o Help claims adjuster compose letters

o Support claims adjuster on TEAMs meetings

o Give support when third party vendor need to get involved

* Overtime is/may be required.

Supervisory Responsibilities

* Oversee the work of external parties as needed.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Analytical - Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.

Design - Generates creative solutions; Uses feedback to modify designs; Demonstrates attention to detail.

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Project Management - Coordinates projects; Communicates changes and progress; Completes projects on time and budget.

Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.

Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.

Leadership - Accepts feedback from others; Gives appropriate recognition to others.

Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.

Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.

Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.

Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Supports affirmative action and respects diversity.

Competencies (continued):

Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Identifies external threats and opportunities; Adapts strategy to changing conditions.

Judgment - Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process.

Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.

Planning/Organizing - Prioritizes and plans work activities; Plans for additional resources; Sets goals and objectives; Develops realistic action plans.

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Quantity - Completes work in timely manner; Strives to increase productivity.

Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals.; Completes tasks on time or notifies appropriate person with an alternate plan.

Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High school diploma is required. Extensive maintenance experience in residential and commercial flooring with flooring maintenance certifications (ISSA, IIRC, CRI, etc.)

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills

Ability to apply advanced mathematical concepts such as exponents, logarithms, quadratic equations, and permutations. Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis.

Reasoning Ability

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Computer Skills

To perform this job successfully, an individual should have knowledge of Microsoft Office products and AS400/SAP.

Certificates, Licenses, Registrations

* Current driver's license. Passport may be requested.

* Flooring Maintenance certifications (ISSA, IIRC, CRI, etc.)

Other Skills and Abilities

* Knowledge of proper flooring installation isrequired in all flooring categories including heat welding and flash coving.

* Knowledge of moisture issues and testing substrates.

Other Qualifications

* Must be able to pass a physical fitness test.

* Must be able to travel asrequired.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand. The employee is frequently required to walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee must occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions and vibration. The noise level in the work environment is usually moderate.