Analyst, People Operations (JetBlue Travel Products)

Position Title: Analyst, People Operations (JetBlue Travel Products)

Position Summary

The Analyst, People Operations is part of the JetBlue Travel Products (JTP) People team reporting to the Head of People. The Analyst, People Operations supports all HR organizational design and strategy functions, talent acquisition, resource planning, talent and performance management process design and employee engagement. This role will heavily interface with all JTP team leaders and the JetBlue People team at all levels as a true advisor and business partner in the implementation of HR initiatives. The Analyst, People Operations is an extremely motivated individual who challenges the HR status quo looking at continuous improvement in all HR practices, and is a highly collaborative individual who is data savvy and skilled in relevant office applications, most notably Google Suite, Microsoft Excel, Word and PowerPoint. A thought partner with all JTP business units providing HR recommendations and solutions, the ideal candidate is comfortable working autonomously, works well under tight timelines, and is confident in managing priorities and relationships as well as balancing the needs of the organization. This individual embodies personal values which match JetBlue's values of Safety, Caring, Integrity, Passion and Fun.

Essential Responsibilities

• Participates in HR brainstorming, process mapping and requirements gathering sessions with all teams within JTP.
• Leads HR initiatives and ensures key milestones are identified and communicated to key stakeholders.
• Clearly and concisely communicates key HR data to JTP leadership team and other stakeholders, as necessary.
• Researches, analyzes and compiles data and records and prepares reports, presentations, recommendations and other documentation pertaining to JTP HR initiatives.
• Designs and develops interactive dashboards to present key HR metrics, including recruitment, employee engagement, turnover, training and performance management.
• Tracks and monitors task progress and escalates business risks where appropriate.
• Delivers effective communication (written and verbal) to all levels including leadership.
• Supports new hire onboarding and provides pre and post-employment day-to-day HR support.

• Sets clear priorities for JTP stakeholders while effectively communicating deliverables, ensuring team alignment, and balancing priorities.
• Partners with the JetBlue People team to stay relevant with all People processes that impact JTP.
• Supports recruitment activities, including peak planning, and participates in outreach events, and builds and maintains effective relationships with schools and community-based organizations.
• Flexibility in this role is key and you may be asked to flex time into HR functions and JTP administration from time to time.
• Other complex projects and duties as assigned.

Minimum Experience and Qualifications

• Bachelor's degree; OR demonstrated capability to perform job responsibilities with a combination of a High School Diploma/GED and at least four (4) years of previous relevant work experience.
• One (1) year of HR experience.
• Knowledge of Google Suite and Microsoft Office Suite, including Outlook, Excel, PowerPoint, SharePoint and Word.
• Experience in report generation and data analytics.
• Self-discipline to present to senior levels of the organization.
• Ability to rapidly resolve issues and recognize when escalation is necessary.
• Strong relationship management, negotiation and resolution skills.
• Excellent problem solving and structured critical thinking skills.
• Flexibility, agility and change management skills.
• Ability to tailor communication style to different audiences and to exercise good judgment in frequency and nature of communications to different parties (senior management, stakeholders, team members, etc.).
• Available for overnight travel (10%).
• Must pass a ten (10) year background check.
• Must be legally eligible to work in the country in which the position is located.
• Authorization to work in the US is required. This position is not eligible for visa sponsorship.

Preferred Experience and Qualifications:

• Three (3) years of HR experience.
• Two (2) years of experience managing various HR projects.

• Project Management Professional (PMP) certification by Project Management Institute (PMI).
• Strong interpersonal, leadership and managerial skills including the ability to motivate others.
• Ability to work effectively with all levels and in diverse environments.
• Ability to manage risk.
• Ability to work in a high-pressure environment.

Crewmember Expectations:

• Regular attendance and punctuality.
• Potential need to work flexible hours and be available to respond on short notice.
• Able to maintain a professional appearance.
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft.
• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun.
• The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.

Equipment:

• Computer and other office equipment.

Work Environment:

• Traditionaloffice environment.

Physical Effort:

• Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)