Jr. Hardware Support Technician

DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, DMI provides on-site and remote support to clients within governments, healthcare, financial services, transportation, manufacturing, and other critical infrastructure sectors. DMI has grown to over 2,100+ employees globally and has been continually recognized as a Top Workplace in both regional and national categories.

DMI, LLC is seeking a Jr. Hardware Support Technician to join us.

Duties and Responsibilities:

Assist in performing basic hardware maintenance and troubleshooting for government-owned and furnished equipment in compliance with CDC standards.
• Support staging, shipping, and installation logistics for warranty and non-warranty repair processes.
• Inspect and test repaired equipment to verify functionality before returning to service.
• Document hardware issues, repairs, and resolutions in ServiceNow, ensuring accurate tracking of assets.
• Provide basic packing and crating support for IT equipment shipped for vendor repairs.
• Coordinate with senior technicians and logistics teams to ensure secure shipping and handling of IT assets.
• Assist in hardware support for workstations, printers, and peripherals across various CDC locations.
• Follow CDC security protocols and report any hardware discrepancies, damages, or missing equipment.
• Maintain proper inventory records for repaired and replaced hardware component

Education and Years of Experience:

• Bachelor of Science in Information Technology or other related field plus 0- 2 years of experience, or
• High School Diploma plus 6 - 8 years of experience

Min Citizenship Status Required: Must be a U.S. Citizen

Physical Requirements: No Physical requirement needed for this position.

Location: Atlanta, Georgia