Jr. Deskside Support Specialist

DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, DMI provides on-site and remote support to clients within governments, healthcare, financial services, transportation, manufacturing, and other critical infrastructure sectors. DMI has grown to over 2,100+ employees globally and has been continually recognized as a Top Workplace in both regional and national categories.

DMI, LLC is seeking a Jr. Deskside Support Specialist to join us.

Duties and Responsibilities:

Assist in providing Level 2 IT support for routine and emergency operations, addressing hardware and software issues for desktops, laptops, and peripherals.
• Document incidents, troubleshooting steps, and resolutions in ServiceNow, escalating unresolved issues to senior team members.
• Support equipment maintenance, including installations, upgrades, and relocations, adhering to CDC IT and property management policies.
• Contribute to emergency preparedness efforts, participating in drills and on-call rotations to provide IT support during critical events.
• Assist in maintaining IT asset inventory, ensuring proper documentation and accountability for CDC resources.

Education and Years of Experience:

• High School Dipolma
• 1-2 Years of Experience in Deskside Support

Required and Desired Skills/Certifications:

• ITIL Preferred

Min Citizenship Status Required: Must be a U.S. Citizen

Physical Requirements: No Physical requirement needed for this position.

Location: Atlanta, Georgia