Chief of Staff to the President & CRO

Chief of Staff to the President & Chief Revenue Officer

Position Summary

The Chief of Staff to the President & CRO is a highly strategic and operationally excellent leader who serves as an extension of the CRO, driving cross-functional alignment, execution, and growth across the global Go-to-Market (GTM) organization. This role requires a revenue operator mindset with the ability to lead through influence, operate across complex global functions, and drive measurable business outcomes.

This individual will partner closely with the CRO and the GTM Leadership Team (GTM LT), ensuring disciplined execution of priorities across Sales, Marketing, Customer Success, GPTO, Finance, and HR. The Chief of Staff acts as a trusted advisor and integrator, bringing strategic focus, operational rhythm, and communication clarity to the CRO's office. The ideal candidate views this role as a high-impact opportunity to develop end-to-end GTM leadership experience and exposure to enterprise-level decision-making.

Key Responsibilities

Strategic Partnership & Leadership

• Serve as an extension of the CRO, driving cross-functional alignment across the GTM LT, broader GTM organization, GPTO, Marketing, Finance, and HR

• Act as a sounding board and thought partner to the President & CRO and GTM LT on strategic priorities, business performance, and growth initiatives

• Provide strategic insight and coordination on initiatives that accelerate growth, strengthen competitive positioning, and ensure consistent execution of GTM strategy

• Sit on leadership staff meetings for Marketing, Customer Success, and GPTO to ensure alignment and integration of priorities across the full revenue ecosystem

• Partner closely with the CEO's Chief of Staff and Chief People Officer on company-wide strategic and people initiatives

Operational Excellence & Decision Support

• Lead the rhythm of the business - including GTM LT meetings, QBRs, leadership off-sites, and executive communications - ensuring these forums drive clarity, accountability, and action

• Facilitate decision-making and issue triage, ensuring the CRO and GTM LT remain focused on the highest-value activities while removing blockers quickly and decisively

• Partner closely with the SVP of GTM Operations and GTM Finance leaders to ensure forecasting, performance management, and business reviews enable timely and informed decisions

• Provide strategic feedback and quality control on materials developed for CRO and GTM leadership meetings to ensure context, clarity, and alignment to business goals

Cross-Functional Collaboration & Alignment

• Partner across GTM Operations, Marketing, GPTO, Finance, and HR to synchronize planning, metrics, reporting, and talent strategy

• Work closely with Marketing and Product leadership to ensure GTM messaging, enablement, and field execution are aligned to competitive strategy and market dynamics

• Help the organization distill product innovation into actionable GTM narratives, driving adoption and differentiation in market positioning

Executive Communications & Change Management

• Partner with the CRO's Corporate Communications Business Partner to manage and strategize executive communications from the Office of the CRO, including but not limited to, key organizational and change management initiatives

• Focus on business context and pragmatic executive communications related to GTM priorities - including briefings, leadership updates, and internal presentations.

• Ensure communication clarity and cadence across GTM leadership and the broader organization.

Strategic Growth Initiatives

• Lead or co-lead strategic projects - such as GTM design, RevOps reviews, commercial process optimization, M&A integration planning, etc.

• Partner cross-functionally to drive initiatives that "move the needle" on pipeline growth, productivity, and competitive differentiation

• Contribute to development and execution of long-term competitive strategy and simplification of the GTM operating model

Background and Key Attributes

• Bachelor's degree required; MBA preferred

• Exceptional executive communication and influencing skills

• Highly organized and detail-oriented, able to manage multiple complex projects with precision and urgency

• Strategic thinker who translates vision into execution and ensures organizational alignment

• Operates with ownership, discretion, and high emotional intelligence; skilled at navigating sensitive and confidential matters

• Proven ability to build trust and alignment across C-suite and functional leaders

• Thrives in ambiguity, with a solutions-oriented and proactive mindset

• Able to foster constructive dialogue while maintaining focus and accountability

• Willingness to travel as required by business priorities

• Proven experience as a Chief of Staff, Strategy Leader, or Revenue Operator supporting a CRO, CCO, or senior GTM executive - ideally within a SaaS or technology organization

• Demonstrated success leading or influencing global, cross-functional GTM initiatives spanning Sales, Marketing, Product, and Operations

• Experience operating in a global, matrixed organization, with comfort engaging across multiple time zones and geographies