Program Delivery Manager - Meetings and Events

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

We're JLL-a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!

Work Scope:

• Lead program management initiatives to enhance the customer experience while ensuring compliance with global service standards
• Responsible for consistent hiring, onboarding and training standards in support of a large team of event professionals
• Direct support and first point of escalation in support of Americas program management team
• Responsible for tracking and collecting team progress through data metrics
• Report & communicate on project and program efficiencies
• Establish and disseminate clarity to existing policies and procedures relating to Meetings & Events Team customer support
• Document new policies and procedures necessary to clearly define scalable event support
• Demonstrate continuous effort to improve operations, service levels, and streamline work process
• Communicate and work effectively with clients, officers, senior contacts within client organization, and business stakeholders
• Build and manage relationships with internal teams to ensure global alignment and locally relevant meeting and event support
• Identifying opportunities for improving team communication and efficiency
• Provide support for budgeting, forecasting, accruals and purchase order tracking
• Assist in the planning and hosting of the occasional promotional events as requested
• Other duties as assigned in support of the Senior Program Delivery Manager

Essential Functions:

• Provide prompt and courteous response to Amazon employee, partners and client requests within the guidelines set forth by JLL and Amazon
• Maintain ethical, professional and courteous relations with contractors, employees and management teams
• Perform as a team member with all employees
• Prepare proposals and presentations
• Deliver successful client requested initiatives and on time projects utilizing project tracking, clear communication and delegation
• Compile budget information and business review metrics
• Compose business communications, summaries and reports using proper format, punctuation, grammar, diction and style
• Create graphs, charts, and other professional documents
• Assist with team communications and coordination of response activity during emergencies if deemed reasonable and prudent, and as trained by supervisor
• Comply with all company and regional policies
• Learn and follow all Amazon policies and procedures as they apply to administration positions
• Flexible hours: Must be willing to work nights, evenings and weekends as necessary
• Travel: Must be willing to travel 30% as necessary

Other Functions:

• Carry out other duties as assigned by supervisors

Essential Physical Capabilities:

• Meet highest attendance and punctuality requirements
• Operate personal computer, software as appropriate for project and all other office equipment
• Climb up and down stairs as part of emergency procedure, practice and/or implementation
• Detect emergency alarms - auditory and/or visual

Essential Knowledge and Skills:

• Ability and interest in multi-tasking
• Interact with employees, visitors and contractors with poise and diplomacy
• Apply principles of rational systems and deal with a variety of concrete variables in situations where only limited standardization exits
• Interpret instructions in written, oral, and diagrammatic or schedule form
• Possess initiative to assume additional responsibilities
• Set priorities and meet deadlines
• Advanced competence with a variety of software including MS Word, MS Excel, MS Outlook, and other requested software programs
• Type a minimum 60-WPM with accuracy
• Perform basic business math such as compute discount, interest, percentage and profit/loss
• Communicate effectively both verbally and written
• Possess excellent grammar and proofreading abilities
• Read and comprehend e-newspapers, periodicals, journals, manuals, dictionaries and thesaurus

Experience:

• 6+ years of event management or relevant hospitality experience

Education:

• Bachelor's Degree or equivalent experience

Estimated total compensation for this position:

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

Job Tags:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

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Accepting applications on an ongoing basis until candidate identified.