Customer Delivery Representative

With a purpose to make tomorrow a little bit better than today for each other, our customers, and our communities, Ascentek provides an environment where you can love what you do and be your best every day.

What you will enjoy by being a part of a 2023 USA Great Place to Work certified company:

A position that is: Hourly, Full-time, Mon-Fri

• Medical Plan options, including fertility coverage and free mental health and telehealth coverage
• Dental and Vision Insurance
• FSA/HSA options
• Paid parental leave
• Company-provided short-term disability, long-term disability, and life insurance
• Supplemental Insurances, including accident, critical illness, hospital, and supplemental life insurance
• 401(k) with a generous company match
• Pet Insurance Benefits
• Tuition reimbursement
• 21 Paid Days Off
• 7 Paid Holidays
• Profit Sharing accelerated by YOUR performance

• Stylish company provided uniforms and personal protective equipment
• Deliver locally and be home every night!
• Paid comprehensive on-the-job training
• A well-maintained fleet, with an average truck year of 2020

The CDL Driver / Customer Delivery Representative will professionally operate equipment to deliver product to the customer in a cost efficient, safe, courteous, timely manner. The Customer Delivery Representative is involved in customer service issues, ensuring the delivery meets the customer's needs. This position will manage the security and quality of Ascentek materials while loading and unloading of trucks and delivering to customers.

• Own your safety. Support safety culture with everything you do in your daily work.
• Provide excellent customer service on behalf of Ascentek.
• Build relationships with customers through friendly attitude when delivering.
• Maintain DOT requirements and Medical Card.
• Safely transport, unload, and deliver accurate and quality bulk and package and equipment to customers on-time. (Up to 30% overnight travel occurs)
• Communicate with dispatch, customer service and salesmen daily to apprise them of deliveries and understand customer needs.
• Comply with DOT hours of service rules and maintain truck operation in full compliance with DOT regulations.
• Maintain interior cleanliness of truck along with delivery system equipment to maintain a highly reliable, professional-looking delivery vehicle.
• Use handheld electronics and applications to track deliveries to multiple customer sites daily, maintain ELD, utilize Samsara forward and driver facing camera system.
• Verify documents are complete and submitted at the end of every shift.
• Proactively communicate with Driver Managers/Dispatch on improvement opportunities in the field to make tomorrow a little bit better than today.

Experience/Training:

• Meets all DOT qualifications in accordance with the Federal Motor Carriers Safety Regulations, Title 49 Code of Federal Regulations.
• No more than 3 moving violations in the last 36 months or 2 in the last 12 months
• No DWI or DUI in the past 5 years
• No Key crashes in the past 12 months or no more than one key crash in the past 36 Months. Key crashes include but are not limited to: rear end, lane change, intersecting and or loss of control.
• Prefer 2 years driving experience within the last 5 years and excellent customer service skills.

Licenses/Certificates:

• Class B license; HAZMAT, Tanker, and Air Brake endorsement and Medical Card.
• High school diploma/GED equivalent

Knowledge, Skills, and Abilities:

• Excellent verbal communication skills.
• Professional and courteous with all internal and external customers.
• Attention to detail when unloading, completing paperwork, and digital logs.
• Expertise in DOT regulations and compliance.

Physical demands: Must be able to sit, walk, twist, squat, recline, climb, kneel, grasp, push, pull, reach, repetitive motion.

This is a physical job requiring frequent walking, and the ability to get in and out of the truck several times a day. The employee must have the ability to perform basic math-including addition, subtraction, multiplication, division, and fractions. This position requires the ability to operate a lift gate and barrel dolly when required. The ability to safely move packaged goods weighing up to 75 pounds and 30 - 55-gallon drums-weighing up to 500 lbs. The mental and physical requirements described here are the representative of those that must be met by an individual to successfully perform the essential functions of this position. Other equipment that may be utilized are electric pallet jacks, lift gates, and other PIT as needed.

Mental Demands: Comprehend and follow instructions, perform assigned tasks, maintain an appropriate work pace, perform complex or varied tasks, relate to others, influence people, make decisions, direct, control, plan, interact with public or coworkers in written form, communicate orally, etc.

Environmental demands: Extreme cold or heat, noise, vibration, exposure to (dust/ gas/ fumes/steam/chemicals), work outdoors, work at heights, working around moving machinery, walking on uneven ground, PPE required, etc.

This position requires the driver to be in attendance during the entire process working in various weather conditions while loading and unloading the truck along with making deliveries. Exposed to various chemical and fluids. The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.

The anticipated hiring range for the role you are applying for is between $23.52 and $29.95 hourly. This anticipated hiring range is based on several factors, and subject to increase based on the below:

1. Experience and qualifications: The depth of relevant experience and specific skills you bring to the position.
2. Education and certifications: Any additional qualifications that enhance your ability to succeed in the role.
3. Market and industry benchmarks: We compare compensation packages with industry standards to ensure we are competitive.
4. Internal equity: We strive to maintain pay equity across the organization to ensure fairness for all teammates performing similar work.

Ascentek is an Equal Employment Opportunity/Affirmative Action Employer. Qualified applicants including women, minorities, veterans, and individuals with disabilities are encouraged to apply.