Senior Director, Performance & Compliance

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Find your next move at JLL and build a fulfilling career. At JLL, we value what makes you unique, and we're committed to giving you the opportunity, knowledge, and tools to own your success.

The Center of Excellence organization supports a large financial organization who's highly complex and matrixed environment requires a deep understanding of core functional and operational drivers that influence JLL's performance and results. Being able to interpret and understand the client culture, vision, goals and key business drivers is imperative to JLL's success. This role concentrates on current and forward-focus operations, risk management, and maintaining high standards of service and compliance. Actions are data-driven and based in facts.

Key Responsibilities:

Client Care and Service Delivery

* Establishes outstanding relationships with key stakeholders by soliciting feedback and excelling at world-class client service delivery

* Responds to Client requests for information and change requests, ensuring JLL's interests are protected and Account Leadership is engaged

Operational Performance Monitoring and Reporting

* Proactively monitors and mitigates risks, while effectively managing impacts and dependencies across the team

MSA Contract Governance & Optimization

* Demonstrates thorough understanding of the Master Services Agreement (MSA) and related contractual documents

* Identifies and works with business lines to create programs to resolve compliance gaps and risks related to JLL's service delivery alignment with the MSA

* Supports team adherence to the MSA terms and conditions, and related performance metrics and requirements through ongoing training and programs

* Seeks Global integration and alignment

Quality Assurance Program

* Responsible for collaborating with JLL business lines and leadership to mitigate performance risks and align with JLL and industry best practices

Risk Assessment and Mitigation

* Administers the Account Risk Management Program, ensuring Leadership drives corrective action and act decisively regarding mitigation strategies

* Develops and execute strategies and programs to elevate Risk Awareness across the Account organization

Regulatory Compliance Management

* Ensures adherence to all relevant regulatory requirements and company policies

Staff Onboarding and Operational Training

* Implement an onboarding program that ensures new employees are effectively integrated into their roles and the organization

* Identify and provide ongoing training opportunities for existing employees to support their business, enhance risk and compliance awareness, and improve performance

Qualifications:

* Seasoned leader with 10-15 years of executive-level Commercial RE experience

* Proven experience in a senior leadership role building and running Performance and Compliance functions

* Demonstrated ability to lead cross-functional, global teams to develop and implement strategic initiatives that drive performance improvements and client satisfaction

* Experience in creating and delivering compelling presentations that effectively translate tactical concepts into clear, actionable insights for diverse audiences

* Strong knowledge of contract law and analysis with the ability to identify contractual gaps and propose solutions that benefit both the client and JLL

* Strong analytical and critical thinking skills with the capacity to deal with ambiguity and solve complex problems effectively

* Preferred: A broad range of business and client experience supported by ongoing learning and development

Qualities:

* Unflinching drive to improve team performance

* Persistent willingness to be adaptable

* Highly passionate about accuracy and excellence

* Constantly ready to bring new ideas and solutions

Estimated total compensation for this position:

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view ourSupplemental Privacy Statement which describes your rights and disclosures about your personal information.If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.