NETWORK TECH

• 
  Share on Facebook
  
• 
  Share on Twitter
  
• 
  Share on LinkedIn
  
• Share via Email

Req#:650900 Network Technician

100% On-Site

Monday-Friday (8am-4:30pm)

The Johns Hopkins Bayview Medical Center

4940 Eastern Avenue

Baltimore, MD 21224

General Position Summary: With guidance and direction, diagnose and troubleshoot basic network, device, and data communications problems, install and replace network hardware, software and cabling, diagnose basic problems, perform and verify basic switch configuration tasks. May participate and contribute in technical discussions that involve basic infrastructure enhancements. Under guidance, interface with customers to understand their needs and articulate those needs to others. This position is also responsible for the installation, maintenance, ongoing technical support and administration of the organizations videoconference network, audio visual and satellite TV systems.

Job Scope/Complexity: Position is responsible for providing basic data & voice connectivity and troubleshooting device issues for customers throughout the Johns Hopkins enterprise. Job complexity includes basic network switch/router configurations/installations, printer replacement, phone/handset replacement, fixing data/voice jack issues, patching data cables, and interfacing with customers to understand needs. Typically, this job is focused on a primary Johns Hopkins campus; however this position is expected to travel throughout Maryland/DC to cover any Johns Hopkins location as required.

Job Responsibilities: The responsibilities listed below are typical examples of the work performed by this position. Not all duties assigned to this position are included, nor is it expected that everyone in this position will be assigned every job responsibility.

*The Network Support team receives trouble tickets and service requests from across the organization. They support East Baltimore, Bayview, all Maryland/DC/VA off campus locations, JHCP clinical locations, as well as home users, and affiliate offices. This includes over 60 off campus locations from Fells Point to Springfield, VA.

*Problem calls are wide ranging in scope and difficulty. The group handles connectivity issues for clinical care components such as scanners, portable computers, clinical workstations, radiology devices, tablets, pagers, security cameras, etc. They also handle less critical networked devices such as office computers, copiers, printers, cash registers, and parking gates.

*Service request work also covers this geographic region, and diversity of connectivity. Simple connection requests, to major clinical construction projects, with several hundred devices are common. Technical staff are required to have knowledge of a wide range of devices, and connectivity methods, as well as network hardware. With over 500 network closets supported, installations and upgrades are consistently on the work schedule. The team is required to provide support 24x7 on-site support for all hospital operations.

NETWORK ANALYSIS AND DESIGN

1. Perform basic analysis around data and/or voice communications by using appropriate tools to document needs of customers.

INSTALLATION AND CONFIGURATION

1. Perform and verify basic switch configuration tasks by using standard tools to provide service to customers.
2. Install network hardware, software, and cabling, including data jacks, by using established procedures and tools to deliver quality products to customers.
3. Implement changes by adhering to the change management policies and procedures for any given project. Communicate to all parties the nature, significance, and risk factors of the solution.
4. Select the appropriate media cables to interconnect switches and other related network devices by using established procedures and tools to deliver a stable network environment to customers.
5. Manages video conference network infrastructure and video conference system endpoints to support internal and external collaboration for clinical and administrative meetings.
6. Manages and maintains audio/video (A/V) systems, performs preventive maintenance, testing, and implement audio, video and control systems to support the enterprise requirements for collaboration tools in the JHACH conference rooms.

MAINTAIN AND TROUBLESHOOT

1. Troubleshoot basic network malfunctions that may be isolated to a specific department, floor or building by using provided procedures and tools to deliver successful solutions to customers
2. Diagnose basic device issues by using provided documentation and tools to deliver successful solutions to customers.
3. Replace faulty equipment by using provided procedures and tools to deliver working equipment to customers.
4. Support and troubleshoot client VPN issues of basic complexity by using provided documentation and tools to provide successful solutions to customers.

TECHNICAL COLLABORATION

1. Under guidance, coordinate the installation of network cabling with Facilities and vendors by using documentation and tools to provide successful solutions to customers.
2. May contribute and participate in technical discussions that involve basic infrastructure enhancements by attending meetings that identify successful solutions to customers

Required Education: High School Diploma/GED.

Licensure/Certification - Certified Technology Specialist (CTS) preferred

Equivalency Formula: JHH: Related experience beyond minimum training experience qualifications may substitute for formal education requirement on a two years experience-for-one year education basis

Required Experience: Two years of related experience.

Knowledge, Skills, & Abilities (KSA's):

1. Must possess all requisite knowledge, skills, and abilities as posted in the supplemental section.
2. Must demonstrate critical thinking and analytical reasoning skills.
3. Ability to work on multiple priorities effectively.
4. Ability to prioritize conflicting demands.
5. Demonstrated track record of the ability to execute assigned project tasks within established schedule.
6. Ability to work collaboratively in a team environment.
7. Ability to communicate effectively in the service of users and colleagues in a positive manner.
8. Writes and communicates clearly and concisely.
9. Possesses sound documentation skills.
10. Ability to maintain confidentiality.
11. Demonstrated track record of exemplary customer service skills.
12. Basic understanding of data communication principles.
13. Basic understanding of the OSI Model
14. Basic familiarity with network troubleshooting techniques.
15. Basic understanding of network traffic management concepts
16. Basic understanding of DHCP and DNS services
17. Demonstrated understanding of IP Addressing
18. Demonstrated understanding of common operating systems (Windows, Linux, MAC, etc.)
19. Ability to articulate and explain the function of network switching or how layer 2 technology functions.
20. Crestron systems experience preferred. Strong understanding of web based video conferencing solutions, Teams, Zoom, WebEx.

Salary Range: Minimum 19.91 per hour - Maximum 34.84 per hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility.

In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

JHM prioritizes the health and well-being of every employee. Come be healthy at Hopkins!

Diversity and Inclusion are Johns Hopkins Medicine Core Values. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.