Manager, Patient Support Services

NYU is an Equal Opportunity Employer and is committed to a policy of equal treatment and opportunity in every aspect of its recruitment and hiring process without regard to age, alienage, caregiver status, childbirth, citizenship status, color, creed, disability, domestic violence victim status, ethnicity, familial status, gender and/or gender identity or expression, marital status, military status, national origin, parental status, partnership status, predisposing genetic characteristics, pregnancy, race, religion, reproductive health decision making, sex, sexual orientation, unemployment status, veteran status, or any other legally protected basis. All interested persons are encouraged to apply for vacant positions at all levels including but not limited to women, racial and ethnic minorities, persons of minority sexual orientation or gender identity, individuals with disabilities, and veterans.

Mange Patient Support staff, registration workflows, insurance information and payment collections, and patient access activity for the medical and CWS services reception areas of the Student Health Center. Audit and review business processes, quality improvement initiatives, and related policies, procedures, and workflows. Conduct related analyses to inform decision making regarding the activities, tasks, responsibilities, and performance of the Patient Support staff.

Required Education:
Bachelor's Degree

Required Experience:
5+ years of relevant experience with knowledge of a specific area (e.g., supervising administrative services/processes and/or staff).

Preferred Experience:
Experience in a high volume patient ambulatory health care environment. Experience with workflow analysis and improvement, staff management, and customer service. General knowledge /understanding of insurance terms and processes. Proficient in working within an Electronic Medical Record (EMR).

Required Skills, Knowledge and Abilities:
Ability to communicate effectively with individuals both verbally and in writing. Excellent organizational, analytic, and interpersonal skills. Ability to multi-task and problem solve with limited oversight. Experience with Micro, spreadsheet and database applications. Excellent organizational skills. Ability to handle multiple tasks simultaneously. Ability to work successfully in a team environment. Ability to motivate others. Strong interpersonal skills and adaptability. Knowledge of general office practices and procedures.

Preferred Skills, Knowledge and Abilities:
Must be well versed in quality data collection to ensure adequacy, accuracy and legitimacy of data in NYU systems and be able to strictly follow data privacy and security procedures for data handling and analysis to ensure adherence to legal and institutional standards. Explain policies, procedures, and services to staff and/or students using administrative knowledge. Investigate and direct inquiries or complaints to appropriate individuals and follow up to ensure satisfactory resolution. Assign work schedules, following work requirements, to ensure quality and timely delivery of service. Train workers in proper operational procedures and functions and explain company policies.

In compliance with NYC's Pay Transparency Act, the annual base salary range for this position is USD $70,000.00 to USD $90,000.00. New York University considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. This pay range represents base pay only and excludes any additional items such as incentives, bonuses, clinical compensation, or other items.

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EOE/AA/Minorities/Females/Vet/Disabled/Sexual Orientation/Gender Identity