Assistant Supervisor - Residential Care

The mission of Norris, Inc. is Transforming lives through the power of connection and healing.

Are you looking for an employer that is innovative and trauma informed? Are you looking for a job that is going to be challenging and rewarding all at the same time? Well you've come to the right place! When you choose a career with Norris, you walk away every day knowing that you had a positive impact on the lives of others.

Norris' Group Care Programs provide treatment, educational, and therapeutic recreational services to youth ages 12 through 17 and their families. Youth receive services related to mental health emotional behavioral disorders, problematic sexualized behaviors, AODA, and trauma, including physical, sexual, emotional abuse or neglect. The Norris team strives to provide the best quality care to youth and families by making meaningful connections and providing a safe space for individuals to heal. We engage those we serve, our colleagues and our community with respect, compassion and acceptance.

Norris is currently seeking an individual to fulfill the role of Assistant Supervisor in our Residential Care Program at our Mukwonago, WI campus.

Under the supervision of the Hall Supervisor, the Assistant Supervisor (AS) helps to support the day-to-day milieu and operations of the hall in accordance with the hall schedule, policies and procedures, licensing requirements, placing agency expectations, and best practice standards. The AS ensures hall services and activities take place, and addresses youth needs according to their plans (i.e., treatment, safety, guidance, etc.). The AS has direct reports and will ensure supervision meetings take place on a consistent basis. The AS will work in collaboration with the Hall Supervisor to maintain the activity schedule each week.

The AS serves as a role model, provides consistent support, coaching, and guidance for employees as they address youth needs and helps employees implement trauma informed principles, uses and teaches de-escalation techniques, and serves as a resource. The AS also serves as the point person for communication and handling crises by delegating responsibilities or directly handling those emergent needs. The AS effectively communicates employee and program recommendations to the Hall Supervisor, Group Care Program Manager, and Director of Group Care.

The AS routinely serves in the role of Leader on Duty (LOD). When not serving in the role of LOD, the AS serves as part of the overall team providing direct oversight of the hall in the absence of the immediate Supervisor.

The AS ensures sensitivity to the ethnic and cultural diversity of youth, families and employees while effectively communicating and promoting the philosophy, goals, policies, and procedures of Norris. As a 24/7 treatment program, the AS position requires the individual to work a flexible schedule in order to support the needs of their hall and the program and understands that their schedule is subject to change to meet the program's evolving needs at any time, including nights, weekends and holidays.

Other Benefits to Consider:

• 
  

  Great health, dental, and vision insurance for eligible employees.

  
  
  
  
  • 
    

    HSA Option where the company will contribute up to $500 annually for an individual plan or $1,000 annually for a family plan.

    
    
  
  
  
  
• 
  

  Tuition Reimbursement (after one year of service)

  
  
• 
  

  Advance Pay Option

  
  
• 
  

  Great PTO benefits!

  
  
• 
  

  Holidays and Birthday PTO day

  
  
• 
  

  Mileage Reimbursement

  
  
• 
  

  403(b) Plan with Principal

  
  
  
  
  • 
    

    Norris provides matching contribution of elective deferral contribution by the employee, after one year of service.

    
    
  • 
    

    Norris Board of Directors has a discretionary fund where they add up to 2% annually non-voluntary to all 403(b) accounts.

    
    
  
  
  
  

Our Company is an Equal Opportunity Employer/Disabled/VETS/Affirmative Action Employer. Applicants can learn more about the Company's status as an equal opportunity employer by viewing the federal "Know Your Rights" poster at KnowYourRights.pdf and its Pay Transparency Nondiscrimination provision at PayTransparencyNotice.pdf