Patient and Guest Relations Navigator

Description:
Could you be our next Patient/Guest Relations Navigator at Lankenau Medical Center?

Why work as a Patient/Guest Relations Navigator with Main Line Health?

• Make an Impact! The Patient/Guest Relations Navigator acts as a liaison between the hospital, patient and family to answer questions related to the care and recovery of the patient and to resolve any issues in accordance with the Patient Complaint Policy. Responsible for assisting patients and navigating through their continuum of care.

• Develop and Grow your Career! Invest in furthering your education through seeking certifications or advanced degrees by taking advantage of our Tuition Reimbursement! This position is eligible for up to $6,000 per year based upon your Full or Part Time status.
  
  
• Join the Team! Like our patients, the Main Line Health Family encompasses a wide range of backgrounds and abilities. Just as each of our patients requires a personalized care plan, each of our employees, physicians, and volunteers, bring distinctive talents to Main Line Health. Regardless of our unique design, we all share a purpose: providing superior service and care.
  
  
• Position-Specific Benefits include: You are eligible for up to 180 hours of paid time off per year based on your Full or Part Time status. We also offer a number of employee discounts to various activities, services, and vendors... And employee parking is always free!
  
  

Position: Patient/Guest Relations Navigator - 40 hours/week
Shift: Day Shift

Experience:

1. Minimum of five years experience in a clinical setting preferred.
2. Ability to understand written and verbal instructions in English sufficiently to perform job duties
3. Strong interpersonal skills; able to professionally interact with all internal and external customers
   
   Education:
   1. Bachelor's degree in a healthcare related field required.
   2. RN/BSN or MSW/MSS preferred.
   
   Licensures/Certifications:
   Current license to practice nursing in the Commonwealth of Pennsylvania if applicable