Senior Regional Facilities Manager - Critical Environments

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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Summary

The Senior Regional Facilities Manageris responsible for managing the assigned sites within the account owned and/or occupied portfolio in accordance with the requirements of all local, state and federal requirements. The position is responsible for all lines of business and third-party relationships with the assigned data centers.

The position will also manage a team of Facility Management professionals and reports to the Regional Facility Manager. The key to success in this role is to be an open, transparent and consistent communicator to all stakeholders. In this role, you have the opportunity to shape a portion of the digital economy as well as the careers and lives of the teams' supporting operations.

Responsibilities

• Oversee the day-to-day operations of the data center campus and facilities within, including power distribution, cooling systems, fire suppression, security systems, and environmental controls. Ensure all critical systems are functioning optimally at all times.

• Track, monitor, report and drive best in class operational metrics, including meeting and/or exceeding client CPI thresholds. Ensure staff understands performance impacts.

• Develop and implement long-term facility strategies aligned with the organization's goals, ensuring the data center's capacity, efficiency, and resilience meet current and future needs. Evaluate emerging technologies and industry trends to drive innovation and optimize the facility.

• Develop, approve and implement a comprehensive maintenance program for the data center, including preventive maintenance schedules, equipment testing, and inspections. Coordinate with maintenance staff or contractors to execute maintenance activities with minimal impact on operations.

• Oversee and coordinate major facility projects, including expansions, relocations, equipment upgrades, and infrastructure improvements. Develop project plans, manage timelines, budgets, and resources, and ensure successful project execution while minimizing downtime and disruptions.

• Develop and maintain emergency response plans, including incident management and business continuity procedures. Conduct regular drills to test emergency procedures and ensure the team is prepared to respond effectively to any critical events.

• Identify potential risks and vulnerabilities within the data center facility and develop appropriate risk mitigation strategies. Establish and maintain robust business continuity plans, including disaster recovery procedures, to minimize downtime and ensure uninterrupted operations.

• Engage and manage relationships with vendors and service providers to ensure they deliver high-quality services and comply with contractual obligations. Coordinate maintenance contracts, repairs, and inspections.

• Implement and manage an effective environmental monitoring system in the data center. This may include temperature, humidity, power consumption, water detection, and other critical parameters. Monitor environmental alarms and take appropriate actions to rectify any issues.

• Continuously monitor and forecast the data center's power, cooling, and space requirements to ensure sufficient capacity to support current and future needs. Collaborate with stakeholders to plan and implement expansions or modifications to meet evolving demands.

• Ensure the data center facility meets all relevant regulatory requirements and industry standards. Maintain appropriate documentation and conduct regular audits to verify compliance.

• Conduct risk assessments to identify potential vulnerabilities and develop risk mitigation strategies. Implement appropriate security measures, disaster recovery plans, and physical access controls to protect critical infrastructure.

• Manage the campus data center's operational budget, ensuring cost-effective operations and adherence to financial targets. Monitor expenses, negotiate contracts, and identify opportunities for cost savings.

• Lead a team of facility operations staff, providing guidance, mentorship, and support. Foster a collaborative and high-performance culture, promoting professional development and succession planning within the team.

• Effectively communicate with various stakeholders, including senior management, clients, and internal departments, providing updates on facility operations, projects, and key initiatives. Develop and deliver presentations tailored to the audience's needs.

• Stay updated on emerging technologies and industry best practices related to data center facility management. Evaluate and implement new technologies to enhance efficiency, performance, security, and operational resilience.

• Performs additional job duties as requested.

Minimum Experience

Education & Experience

• Hands-on experience working in a data center/critical facility, including UPS.

• Systems, emergency generators, and switchgears.

• High School diploma or GED equivalent, BS in Mechanical or Electrical engineering preferred.

• 10+ years related work experience.

• 7+ years supervisory experience.

• Working knowledge of computer applications including Word and Excel.

• Demonstrated verbal/written communication skills.

Language Skills

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

• Ability to read, analyze, and interpret technical procedures, or governmental regulations and codes.

• Ability to write routine reports and correspondence.

• Ability to speak effectively before small groups of tenants or fellow employees.

• Demonstrated verbal/written communication skills.

Other Skill and Abilities

• Ability to use drawings, specifications, shop math and various measuring or testing instruments.

• Working knowledge or the capability of developing proficient knowledge of Microsoft Word, Microsoft Excel, Outlook and Microsoft Access and any other software packages.

• Must be able to professionally interact with tenants and contractors.

• Demonstration of leadership ability, presentation capabilities and organization skills.

• OHSA 10 or 30 certification.

Preferred Requirements

• Corrigo Experience.

• MCIM / Salesforce Experience.

• Zendesk Experience.

• Service Now Experience.

Physical Requirements

• Walking large, campus-like settings.

• Frequent walking, climbing, bending, kneeling, lifting, stooping, and working/extending overhead, including:

• Lifting a minimum of 50 lbs.

• Climbing stairs and navigating rooftops to access equipment.

• Using ladders up to 30 ft and working from heights.

• Ability to Climb a ladder with a 300-lb weight limit.

• Must be able to work different schedules.

• Must be able to work Holidays.

• Must be able to respond to site emergencies.

Customer Environment Description

A leading global data center developer and operator specializing in delivering state-of-the-art digital infrastructure solutions across the globe. With more than 50 high-performance mission-critical facilities worldwide, the company ensures the continued operation of digital infrastructure for nearly 800 customers, including approximately 200 Fortune 1000 companies. JLL serves the demanding customer and operates within a fast-paced environment, serving some of the largest companies in the world, operating 40 sites for the customer that includes campuses and individual data centers. We provide operational support including operating engineers, chief operating engineers, facility managers, and regional managers.

JLL has been supporting the customer since 2021. The relationship has continued to grow as the customer's business has grown; we continue to support current locations and assist in establishing new sites across the United States.

We continue to struggle meeting the KPIs set forth by the customer, particularly when it comes to incidents. With an increased focus on training and adequate staffing models, we will be able to meet our obligations and exceed expectations. Our goal is to continue a fruitful relationship that allows us to grow with the customer. This will provide many opportunities for our employees and allow our customer to scale their business.

Benefits

JLL recognizes the impact that the workplace can have on yourwellness, so we offer a supportive culture andcomprehensive benefits package that prioritizes mental, physical andemotional health.

Some of these benefits, include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Compensated for Holidays Worked

About JLL

We're JLL-a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility.

That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued, and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences, and perspectives help us think bigger, spark innovation, and succeed together.

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If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

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