Customer Experience Specialist

Make your mark at the world's largest HVAC company

Daikin Applied is seeking a Customer Experience/Corp Events Specialist who is responsible for supporting our Marketing organization and Daikin's position as the premier HVAC solutions provider in our industry. While this role supports the full marketing team, its primary functions are on the Corporate Events team, reporting to the Manager of Corporate Events. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor!

Location: Hybrid, This role will office at the Faribault North Facility Customer Experience Center on days when Representatives are visiting (between 1-9 visits per month), and remote work from home on remaining days. It requires occasional travel to Plymouth for specific event support or high-priority visits to the Applied Development Center.

What you will do:

• Customer Visits: Coordination and in-person management of customer visits to any of the (4) MN factories to ensure visitors have an exceptional experience; schedule sales team members, product experts, and plant managers using Smartsheet work management platform; advise on visit agenda and logistics; maintain the technology and condition of the Customer Experience Center Showroom; maintain website updates that reflect the MN factories; evaluate and submit visit reimbursement requests by following published protocol.
• Corporate Apparel & Promotional Items: Manage the corporate apparel and promotional item sourcing and fulfillment for specific event needs. Coordinate with vendors and 3^rd party partners to customize branded goods, place orders, and manage inventory
• Customer Events: Coordinate shipment of event materials to and from event destination, order supplies and manage inventory. Support the excellent execution of 50- to 1,500-participant events nationwide as needed.
• Maintain basic knowledge of Daikin's products and solution
• Administrative support to marketing and communications work streams as needed

Qualifications:

• High degree of professionalism with strong attention to detail and ability to manage multiple projects in a fast-paced, deadline-driven environment
• Desire to support and be an integral part of a team known for its high standards and reputation for creating extraordinary events
• Must be motivated and able to work with minimal supervision
• Ability to interact with outside Rep firms
• Demonstrated example of taking initiative with a solid work ethic
• Outstanding relationship management, interpersonal, and problem-solving skills
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry may be a small % of the job.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

What's in it for you:

• The ability to make an impact and shape your career with a company that is passionate about growth
• The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best

Minimum Qualifications:

• 2 year Associate's Degree
• 3 years customer-facing experience in the events field
• Working knowledge of Microsoft office (word, excel, power point)
• Work visa sponsorship is not available for this position

Preferred Qualifications:

• 4 year degree
• 4 years customer-facing experience in the events field
• HVAC industry experience
• Office admin a plus
• Working knowledge of Smartsheet or other project management software

Benefits:

• Daikin Applied offers the following benefits for this position, subject to applicable eligibility requirements:
• Multiple medical insurance plan options + dental and vision insurance
• 401K retirement plan with employer contributions matching 100% of the first 3% of employee contributions and 50% on the next 2% of employee contributions
• Company provided life insurance + optional employee paid voluntary life insurance, dependent life coverage and voluntary accident coverage
• Short term and long term disability
• 3 weeks of paid time off for new employees + 11 company paid holidays
• Vacation accrues on a monthly basis, unless applicable federal, state and local law requires a faster accrual
• Paid sick time in accordance of the federal, state and local law
• Paid parental leave and tuition reimbursement after 6 months of continuous service

The typical annual base salary for this position ranges from $66,000- $74,000 in MN. The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.

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