District Operation Supervisor - HVAC Controls

Make your mark at the world's largest HVAC company

Daikin Applied is seeking a District Operations Supervisor who will be responsible for providing progressive supervision and service operations oversight to the district service office for Daikin Applied. This role will provide leadership to the service operations team focused on controls, including overseeing the fulfillment process for work sold by Account Managers and ensure the customers' requirements are met. The District Operations Supervisor will also be responsible for ensuring revenue, profit, and operational efficiencies are met. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor!

Location: In office role based in Brandon, FL with regular travel to customer sites and field offices within the district (Orlando and Fort Myers)

What you will do:

• Manage a team of 2-6 controls technicians
• Provide leadership and supervision to controls technician team and responsible for the team's development and training
• Responsible for performance management of technicians (i.e. goals setting, performance reviews, performance management) in a timely manner
• Act as the escalation contact for customer issues or concerns
• Quote all small jobs under $100,000 turned in from the technician team
• Review incoming sales leads from the technician team and give to sales team when they exceed $100,000
• Oversee quotation of call-in work, transactional sales (not requiring Account Manager skills), and assign talent as needed to ensure that quotes are delivered to customers on a timely basis
• Support sales through job quotation and estimation
• Approve estimates for scope of work, labor hours and material content, assesses profit risk of jobs, controls material and labor cost, and provide feedback to the District Manager
• Establish project timelines, meet with customers to communicate and coordinate project schedule
• Manage projects, assign technicians, oversee]ordering of equipment and material, and assure that proper customer sign-offs are secured per JSOX requirements
• Provide consistent interface with current customer base and establish effective working relationships in order to identify additional selling opportunities
• Ensure that maintenance contract commitments are fulfilled, and inspections are completed on time. Provide input to Service Coordinator on scheduling activity of technicians
• Oversee contract renewal, escalation and upgrades on assigned house accounts
• Work with the technician team to generate pull-through service and repair work on existing house accounts. Manage Tech Tip program and lead customer care initiatives
• Support technician training by coordinating training Regional Trainer. Report training plan and budget to DM
• Work with Service Sales Representative and District Manager in order to resolve customer issues, including customer visits
• Provide weekly job status, revenue and warranty recovery report to DM

What's in it for you:

• The ability to make an impact and shape your career with a company that is passionate about growth
• The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best

Minimum Qualifications:

• High School or GED
• 4-6 years of progressive experience as a controls technician or related role in the HVAC industry
• 2+ years of people leadership experience

Preferred Qualifications:

• 4 Year / Bachelor's Degree
• Experience with Niagara, Distech, and/or Honeywell

Benefits:

Daikin Applied offers the following benefits for this position, subject to applicable eligibility requirements:

• Non-logoed company vehicle with most expenses paid
• Multiple medical insurance plan options + dental and vision insurance
• 401K retirement plan with employer match
• Paid time off and company paid holidays
• Paid sick time in accordance with the federal, state and local law
• Tuition Reimbursement after 6 months of continuous service

The typical annual base salary for this position ranges from $73,300 - $111,600 plus bonus in Florida. The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.

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