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Director, Specialist Solutions Engineering

AHEAD
vision insurance, paid time off, 401(k)
United States, Illinois, Chicago
401 North Michigan Avenue (Show on map)
Mar 19, 2025
AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. The Director, Specialist Solutions Engineering will be responsible for the day-to-day management of AHEAD's mid-market Specialist Solutions Engineers and presales managers while also setting strategic technical direction for the team. The Specialist Solutions Engineers are technical experts who collaborate with our AHEAD Account Teams to help identify, qualify, and build solutions that support our customers' Digital Business in the cloud. Duties and Responsibilities Manage a team of 6 - 8 cross-functional Specialist Solutions Engineers Present AHEAD's value proposition to AHEAD's mid-market customers and strategic partners. Collaborate with the AHEAD SVP, Mid-Market Sales and mid-market Client Directors to assist in developing and executing sales plays leveraging our Specialist Solutions Engineers and services portfolio. Provide ongoing coaching and professional development to the team to enhance their solution knowledge, technical acumen, and presales skill sets. Oversee the career development of the Specialist Solutions Engineers, including external training and internal career roadmaps. Build relationships with key partners and their field leadership teams. Foster and maintain key relationships with customer stakeholders and project sponsors. Manage key performance metrics to track the progress of each Specialist Solutions Engineer and presales manager. Develop processes to leverage AHEAD's key distribution partner's SE teams for burst capacity to run campaigns and assist with proposal and quote generation for opportunities. Oversee AHEAD's internal config / quote desk function. Collaborate consistently with the Delivery Directors on the progress of sold engagements and maintain a feedback loop with the Specialist Solutions Engineers to ensure continuity between presales, delivery, and the customer. Qualifications 3 - 5 years of experience successfully managing and building teams of technical sales professionals. Highly knowledgeable in key technologies AHEAD supports, with at least 3 - 5 years of hands-on experience. Knowledge, Skills and Abilities Results-oriented with strong interpersonal skills. Comfortable presenting to customers at the executive level. Ability to tie technology back to solving business needs and outcomes. Skilled at motivating others to achieve results. Strong team player with the ability to collaborate effectively with partners. Customer-focused and able to work within customer deadlines. Physical Requirements Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards. Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards. Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits include: - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits https://www.aheadbenefits.com/ for additional details. The compensation range indicated in this posting reflects the On-Target Earnings ("OTE") for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate's relevant experience, qualifications, and geographic location.