Cash Disbursements Help Desk Analyst

BrightSpring Health Services

Are you a numbers aficionado, skillful in maximizing costs and minimizing expenses? Finance and Accounting focuses on the organization's financial management strategies and execution. If this piques your interest, read more below and apply today!

Provides application support by providing technical support, root cause diagnosis and resolution, documentation, and training
• Utilizes the company's issue tracking system, Service Desk, to document customer contacts, issues, and requests
• Ensures proper documentation, timely follow-up, appropriate escalation, and resolution of reported issues
• Assists users with application navigation
• Understands the critical nature of the business and makes every reasonable effort to achieve defined service level agreement expectations and/or provide acceptable workarounds
• Utilizes system knowledge as a part of troubleshooting and researching customer issues, and shares knowledge with customers and colleagues by submitting frequently asked questions for publication
• Communicates with management regarding any recommendations involving change in processes that will improve efficiencies for approval.
• Reviews employee payroll information and process data for paychecks
• Reviews and reconciles the timekeeping system weekly ensuring that all time is entered and approved by the supervisor each day and imports and reconciles hours from the timekeeping system into the Payroll system weekly
• Inputs weekly hourly and/or biweekly salaried payroll information in an accurate and timely manner including overtime, deductions, and exceptions
• Prepares, reconciles and transmits ADP payroll files and verifies reconciliation report to ensure accuracy of data entry and records
• Investigates and responds to inquiries regarding deductions, payments, allowances or discrepancies in pay
• Maintains strict confidentiality of data
• Other duties as assigned

• Two years of Technical Training or an Associate Degree, preferred
• One years of experience working in a Customer Service Industry, preferably with Phone System Management experience is required
• Strong analytical thinking, troubleshooting and problem solving skills within complex enterprise systems
• Ability to diagnose and resolve routine and advanced system technical issues, involving other resources when necessary
• Ability to make quick decisions & take appropriate actions consistent with available facts, constraints, and anticipated consequences