HR Operations Manager

SUMMARY

The HR Operations Manager's primary responsibility will be to lead the benefits administration, compliance management, and Shared Service function. This role will work closely with HR Senior Management supporting a complex and large-scale privately held portfolio of businesses.

1. Implement and administer the organization's benefit programs. This includes but is not limited to eligibility analysis, cost forecasting, budgeting, oversight for proper financial reconciliation, reporting, communication, and all related compliance oversight.
2. Responsible for third-party vendor management to maximize benefit offerings, focusing on cost and outcomes. Ensure optimum performance from all external resources within the full benefit program.
3. Oversee benefits enrollment and eligibility including but not limited to communicating entitlements, auditing enrollments, and setting up the HRIS system to manage enrollment administration.
4. Responsible for communicating benefit offerings, policies, and entitlements including orientation, manager workshops, training in the HRIS platform, and email/print communication campaigns. Manage and schedule all employee engagement initiatives and events including survey deployment and analysis.
5. Ensure compliance with all regulatory needs including but not limited to: Company Policy, ERISA, COBRA, Workers' Compensation, ACA, FMLA, and ADA, by staying up to date on regulatory changes to ensure proper administration and documentation. Collaborate with human resource managers and third-party administrators to determine legally compliant accommodations when applicable and ensure compliance with eligibility determination, tracking, documentation, and issuing notifications in a timely manner. Provide HR team with reporting and trends to minimize risk and cost.
6. Manage the Shared Service function to provide exemplary employee satisfaction focusing on timely and accurate responses, proper escalation, and analysis of trends to develop corrective strategies. Collaborate with Human Resource functional teams and business unit stakeholders to raise awareness for improved employee experiences.
7. Special projects and assignments as business dictates.
8. Responsible for the maintenance, creation and control of all personally identifiable information or any other information protected by any Confidentiality or Privacy Standards or Company Policies that you have access or knowledge of, including but not limited to any state or federal regulations including HIPPA.

• Benefits Specialist
• HR Shared Services team (3)
• Kraft Group Receptionist

• 3+ years of related finance or benefits/human resource experience preferred
• Master's degree required, preferred degrees in HR, healthcare analytics, public health, finance/accounting, or data analytics
• Knowledge of state and federal employment laws preferred
• Excellent analytical, writing and communication skills
• Computer and Microsoft Excel proficiency required
• Strong critical thinking skills, collaborative, and action oriented
• Must have attention to detail and focused concentration
• Must be able to learn new tasks and complete tasks independently
• Must be able to make timely decisions in the context of the workflow
• Must possess strong organizational skills, ability to multi-task and responsiveness

PHYSICAL DEMANDS

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

• Fast paced office environment
• Ability to work nights and weekends as business dictates
• The noise level in the work environment is usually quiet

CERTIFICATES, LICENSES, REGISTRATIONS

• Certified Employee Benefit Specialist (CEBS)certification preferred

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

#LI-KG