New 
Help Desk - Tier II (JCON)
 Quadrant, Inc. | |
 United States, D.C., Washington | |
 May 08, 2025 | |
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Help Desk Tier II
Washington, DC Pay From: $64,500 per year MUST: Current Level II or III Public Trust or Active DoD Clearance Experienced Help Desk Tier II 4+ years of experience working in a executive level IT support role Experience supporting senior officials / C suite executives Knowledge of Windows 7 or Windows 10 and all standard MS Office software systems including MS Project, especially knowledgeable with Windows 10 environment Strong customer service/ White glove service Possess knowledge of workstation administration and management Experience with IT and Help Desk technologies, to include Remedy, Heat, other ticketing systems, Knowledge of Microsoft Management Console tools, specifically Active Directory (AD) for user and computers, thin client, terminal services and Virtual Desktop Infrastructure (VMWare VDI) Knowledge of laptop technologies strongly preferred Strong communication skills and able to establish report with clients Current A+ce Willing to get a new Google IT Support certification Administrator Associate (within 6 months of starting) Bachelor's Degree (required) DUTIES: Daily client interaction with client and high level government employees Representing out company and its interests in all client engagements Addressing and correcting any hardware, software or connection issues Supporting Desktop/Laptop users and resolving any issues with Microsoft, Adobe, Roxio and other deployed software Resolving problems through customer education, training and direct assistance Ensuring backup, recovery and data restoration from workstations for customers during upgrades or when a problem with the system is diagnosed Install monitors, troubleshoot, replace, and support, virtual desktop infrastructure (VDI), end user equipment (terminals, printers/printer consumables, Multi-function devices/multi-function device consumables, mobile devices, VTCs, scanners, VOIP phones, thin-clients), local and wide area networks, data storage systems, Active Directory, and other third-party software Document Incidents and Work Orders with detailed break-fix steps and resolution in ticket tracking system Serving as the initial point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems ---------------- ------------------------ --------------------------- -------------------------- *Quadrant, Inc. is an equal opportunity and affirmative action employer. Quadrant is committed to administering all employment and personnel actions on the basis of merit and free of discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or status as an individual with a disability. Consistent with this commitment, we are dedicated to the employment and advancement of qualified minorities, women, individuals with disabilities, protected veterans, persons of all ethnic backgrounds and religions according to their abilities | |