Training Specialist Leader

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Summary

The Training Specialist Leader oversees and manages a team of Training Specialists in critical environments, ensuring the effective onboarding, qualification, and ongoing training certification of engineering teams across the account. The key to success in this role is to be an open, transparent and consistent communicator to all stakeholders. In this role, you have the opportunity to shape a portion of the digital economy as well as the careers and lives of the teams' supporting operations.

Responsibilities

• Develop and implement strategic training initiatives for critical environment operations.

• Oversee the creation and maintenance of comprehensive training programs, including onboarding, qualification, and upskilling curricula.

• Ensure compliance with safety standards and regulations in all training activities.

• Collaborate with clients to integrate their systems and requirements into the overall training program.

• Analyze training effectiveness and implement improvements based on feedback and performance metrics.

• Manage the regional training budget and resources.

• Coordinate with other departments to align training efforts with organizational goals.

• Oversee the maintenance of training records and documentation.

• Performs additional job duties as requested.

Supervisory Responsibilities

• Lead and manage a team of Training Specialists, providing guidance, support, and performance evaluations.

• Carries out supervisory responsibilities in accordance with the policies enumerated with Jones Lang LaSalle and applicable laws.

• Responsibilities include interviewing, hiring, and training employees.

• Planning, assigning, and directing work.

• Appraising performance.

• Rewarding and disciplining employees.

• Addressing complaints and resolving problems.

Minimum Requirements

Education & Experience

• 8+ years of experience in data center/critical facility operations.

• 5+ years of experience in technical training and development roles.

• Strong knowledge of UPS systems, emergency generators, and switchgear.

• Knowledge of training platforms, electrical and mechanical qualifications and certifications.

• Hands-on experience working in a data center/critical facility, including UPS.

• Knowledge of electrical and mechanical systems, emergency generators and fire protection systems.

• BS in Electrical or Mechanical Engineering, Training, Education, or equivalent.

• Five to seven years management experience.

Language Skills

• Excellent verbal and written communication skills

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, and training manuals.

• Ability to read, analyze, and interpret technical procedures, or governmental regulations and codes.

• Ability to write routine reports, correspondence, and training manuals.

• Ability to speak effectively before small groups of tenants or fellow employees.

• Demonstrated verbal/written communication skills.

Other Skill and Abilities

• Proven leadership and team management skills

• Working knowledge or the capability of developing proficient knowledge of Microsoft Word, Microsoft Excel, Outlook and Microsoft Access and any other software packages.

• Must be able to professionally interact with tenants and contractors.

• Demonstration of leadership ability, presentation capabilities and organization skills.

Preferred Skills & Experience

• MyLearning, LMS related platform experience.

• Corrigo Experience.

• MCIM / Salesforce Experience.

• Zendesk Experience.

• Service Now Experience.

Physical Requirements

This position will require the following:

• Walking large, campus-like settings.

Customer Environment Description

• A leading global data center developer and operator specializing in delivering state-of-the-art digital infrastructure solutions across the globe. With more than 50 high-performance mission-critical facilities worldwide, the company ensures the continued operation of digital infrastructure for nearly 800 customers, including approximately 200 Fortune 1000 companies.

• Demanding customer and fast-paced environment, serving some of the largest companies in the world.

• JLL operates 40 sites for the customer that includes campuses and individual data centers. We provide operational support including operating engineers, chief operating engineers, facility managers, and regional managers.

• JLL has been supporting the customer since 2021. The relationship has continued to grow as the customer's business has grown; we continue to support current locations and assist in establishing new sites across the United States.

• We continue to struggle meeting the KPIs set forth by the customer, particularly when it comes to incidents. With an increased focus on training and adequate staffing models, we will be able to meet our obligations and exceed expectations. Our goal is to continue a fruitful relationship that allows us to grow with the customer. This will provide many opportunities for our employees and allow our customer to scale their business.

Training

• Critical Data Center Experience

• Training Leadership Experience

• Safety Training

• Corporate/HR Training

• People leadership training

• Critical Facility Awareness

• MSA Training

Accountabilities and KPIs

Ensure assigned training is being competed timely 90% training completion rate across account

Ensure participation in talent development programs 99% Qual Card and TDP participation across account

Additional Responsibilities

Customer

Training Specialist Leaders are responsible for providing exceptional customer service to our direct and indirect customers. This includes, but is not limited to:

• Ensure all employees safely operate all equipment and systems.

• Ensure all records/reports are updated and accurate.

• Remain professional at all times.

• Timely, concise, accurate, and professional communication.

• Attendance of all meetings requested by the customer.

• Following all policies and procedures, maintaining the highest standards.

• Manage team to meet all customer expectations.

• Ensure team is providing effective training in order to meet client needs.

• Continuously improve account talent to ensure JLL is providing exceptional service to the customer.

Team

JLL operates as one team with every member of the team contributing to the success of the team, client, and company. Being a good teammate includes, but is not limited to:

• Keep team accountable to report to shifts on time and ready to perform their role to the best of their ability.

• Work collaboratively with team to ensure we are meeting the customer's needs.

• Handle safety concerns and escalate through appropriate channels and ensure you and team are working safely.

• Stop work if any unsafe conditions arise.

• Manage team in a professional and respectful manner.

• Support employees' career growth and training.

• Maintain open communication with the team and ensure to appropriately respond to issues, questions, or other feedback.

Training

Training is an important part of working at JLL, it is essential that every employee takes it seriously. This includes, but it not limited to:

• Ensure assigned training is satisfactorily completed on time.

• Seek additional training through JLL and client funded training to upskill or reskill.

• Ensure you are present and ready to learn for all training.

• Support team in their training efforts.

• Provide team with feedback regarding any training they may require to effectively perform their role.

• Seek and participate in people leadership training.

• Modify training plans to meet client and employee needs.

Culture

Every employee is responsible for creating a professional, positive, and inclusive culture. This includes, but is not limited to:

• Lead by example.

• Work collaboratively and professionally with everyone on site to ensure an inclusive culture.

• Provide feedback to leadership regarding issues, questions, or improvements.

• Maintain an open-door policy that encourages employees to inform you of any issues, make suggestions, or ask questions.

JLL

Although employees work at the customer's location, they are employees of JLL and have responsibilities to the company. This includes, but is not limited to:

• Understand JLL's mission, vision, and values and how your role fits into the bigger picture.

• Ensure you are making fiscally responsible decisions.

Support you will receive:

Safety

JLL is a safety focused company that works to ensure all employees receive the safety support they need. This includes:

• Proper PPE will be provided as required to safely perform work.

• Safety champions and HSSE are available for any safety questions or concerns.

Training

Employees cannot be their best without proper training. We are committed to supporting your training in development, which includes:

• We will provide all necessary training for you to do your job safely and effectively.

• You will be given time during your shift to complete all required training.

• Ability to leverage team knowledge.

• Provide training and experience focused on your growth and development.

Communication

All employees need to have a voice and stay informed. Our commitment to communication includes:

• Open door communication with leadership and corporate functions such as Human Resources.

• Regular communication from the PMO team regarding the account to keep you up to date.

• An environment that appreciates diversity of thought and encourages open communication.

Team

At JLL, employees are one team working toward the same goal. Your team will support you through:

• Collaborative environment where employees work together to achieve outstanding performance for our customer.

• An inclusive culture where all employees are respectful and professional.

Leadership

Our leaders cannot meet the customer's needs without the dedicated and hard-working employees on the account. Leadership is committed to supporting employees by:

• Coaching and development to help you achieve your career goals.

• Regular meetings to discuss issues, answer questions, and your career goals.

• Provide you with all tools to successfully perform your role and grow.

Benefits

JLL recognizes the impact that the workplace can have on yourwellness, so we offer a supportive culture andcomprehensive benefits package that prioritizes mental, physical andemotional health.

Some of these benefits, include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Compensated for Holidays Worked

About JLL

We're JLL-a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility.

That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued, and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences, and perspectives help us think bigger, spark innovation, and succeed together.

Estimated total compensation for this position:

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

Job Tags:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

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