Collections Specialist

Job Description

This position is responsible for managing and collecting a portfolio of accounts within approved corporate guidelines.
Salary: $20.00 - $24.00 DOE

Essential Duties & Responsibilities include but are not limited to:

• Manage the daily collection and reconciliation for a portfolio of accounts within approved corporate guidelines.
• Ensures customers are following their payment terms that varies per state or invoice type.
• Maintains current detailed communication efforts, daily.
• Works closely with customers and internal teams to identify invoice issues.
• Review any accounts with credit limit restrictions or seasonal barge shipments.
• Streamline the actions need taken to ensure accounts corporate with corporate guidelines.
• Maintain and update assigned accounts information: contact names, titles, phone numbers and emails, credit applications.
• Aid to the customer service line and inbox on a daily basis.
• Brings concerns to AR Supervisor or Credit Manager for prompt attention and escalation.
• Prepares and supports weekly or monthly statements to customers.
• Provides excellent customer service.

Job Requirements

• Associate's degree (A.A.) or equivalent from two-year college or technical school preferred but not required; or one or more years related experience and/or training; or equivalent combination of education and experience.
• Proficient in Microsoft Office (Word, Excel, Outlook, etc.), Adobe, Teams, SharePoint.
• Experience handling large volume deduction management and or transactional account reconciliation preferred.
• Excellent communication skills, both written and verbal. Proficient with the English language is necessary for this position.
• Must be detail oriented, with problem solving ability, and strong organization skills.
• Ability to learn, adjust, and work in ERP systems efficiently.
• Experience with eoStar and/or Encompass is a plus

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.
• High volume of phone work: must be able to talk and hear.
• While performing the duties of this job, the employee is regularly required to sit, stand, walk, and uses hands and fingers to operate a keyboard, and a mouse. The employee is frequently required to sit and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds.

Work Environment

• This position will be performed in Vancouver, WA. Must be able to regularly commute to the Vancouver Office as needed.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.
• The noise level in the work environment is usually moderate.

Notice: The above statements are intended to describe the general nature of the environment and level of work being performed by this job. This job description in no way states or implies that these are the only tasks to be performed by the employee in this job. He or she will be required to follow any other instructions and to perform any other job-related duties requested by his or her supervisor.

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

The Odom Corporation offers competitive wages, medical and dental benefits, 401k plan, and much more! Background/Drug Screen. EOE.