New

Workplace Experience Professional

JLL
parental leave, paid time off, 401(k)
United States, Virginia, Ashburn
May 09, 2025
JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves: The Workplace Experience Professional plays an integral role on the Integrated Facilities Management (IFM) team, providing support for multiple service lines, including Asset & Inventory Management, Soft Services, vendor compliance, and work order performance. You will be the key liaison with Client stakeholders, triaging and escalating inquiries and concerns related to the quality and delivery of services managed by the Facilities team. What your day-to-day will look like: Manage moveable assets, ensuring proper storage in designated bin locations and maintaining accurate data in the inventory management system (e.g., iOffice). Collaborate with key client stakeholders and the account team to manage the asset liquidation process. Catalog and tag moveable residential, office, and lab assets in the space management system. Work with the Asset & Inventory Supervisor to generate reports, develop knowledge-based materials, and support system enhancements. Facilitate weekly move activities or projects, coordinating with third-party vendors. Monitor and support the team in meeting Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and Customer Satisfaction Survey scores. Identify and propose solutions for continuous improvement initiatives. Collaborate with cross-functional teams to address vendor invoicing or work order non-conformance issues. Build and maintain positive relationships with Clients, service providers, and JLL colleagues. Work Schedule: We offer a flexible day shift schedule to accommodate various needs and promote work-life balance. Day Shift: Start times between 7:00 AM and 8:30 AM 8-hour workday with a 30-minute lunch break After 6 months of employment, opportunity to work remotely one day per week Exact start times can be discussed during the interview process and will be determined based on business needs and employee preferences. We aim to provide flexibility while ensuring coverage for our operational requirements. Desired or preferred experience and technical skills: Demonstrated experience in customer service, hospitality, and/or property management. Proficiency in MS Office, especially MS Excel. Comfort with a variety of systems/software used in facilities management. Strong communication skills and ability to engage stakeholders, including senior leadership. Experience with inventory management systems and asset tracking. Required Skills and Experience: High school diploma with 3 - 5 years of relevant experience. Valid state driver's license. Ability to work independently and manage multiple assignments effectively. Strong prioritization skills to meet deadlines consistently. Ability to foster relationships and communicate effectively with various stakeholders. Motivation to grow and excel in a high-performing organization. Estimated total compensation for this position: 60,000.00 - 71,00.00 USD per year The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data. Location: On-site -Ashburn, VA Job Tags: Hiring If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays *JLL Privacy Notice* Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here. Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Accepting applications on an ongoing basis until candidate identified.