Temporary/On-Call Case Manager

Job Title: Temporary/On-Call Case Manager

FLSA Status: Part Time - non-exempt
Reports to: Connection Center Program Manager

Schedule: 25hrs/week

Supervises: n/a

Rate of Pay: $26/hour

Closing Date: 06/08/2025

Benefits: Temporary; Part-Time, Non-Exempt employees are eligible for but not limited to the following:

• Sick leave benefit - 1 day per month, 12 sick days per year (accrual and availability begins at hire; sick time accrual is pro-rated for part-time hours.

Function

The Connection Center Intake/Access Case Manager position supports the provision of Coordinated Entry of social services in Colorado by providing information, referral, intake assessment, and emergency casework services over the phone, via email, video chat, and/or in person. The Connection Center Case Manager will provide case management services using homeless diversion and prevention strategies and will also be responsible for using HMIS and Salvation Army databases to document assistances, referrals, and to track assisted households monthly, for at least one year. Provides easy access to tailored solutions for families in Metro Denver that are experiencing homelessness, are at risk of experiencing homelessness, or who are precariously housed, to promote long term housing stability. The Connection Center is open M-F from 7:00 am to 9:00 pm, and weekends from 8:00a to 12:00pm. Please note that these hours be extended in cold weather activation.

This position will not extend beyond 6 months.

Duties and Responsibilities:

• Answers calls for information regarding The Salvation Army's assistance programs and other community resources.
  * Focus on triaging, VISPDATs, and providing assistance as needed.
  * Assists with taking calls for the Connection Center
  * Assists with data entry and back data, as needed
  * Documents calls accurately utilizing a computerized internal database.
  * Record and track assistances in HMIS according to HUD standards.
  * Completing all required assessments with households to determine program eligibility.
  * Use active and compassionate communication skills.
  * Maintain comprehensive case management files and statistics required by funding sources.
  * Provide Emergency Services to clients over the phone in Service Extension zip codes in the Intermountain Division where there is no or limited Salvation Army presence.

Education, Experience, Skills, Qualifications

Intake/Access Specific Responsibilities:

• Provide direct supervision and training of the Access/ Intake case management team
• Utilize creative approaches to resources, supportive services, and housing opportunities.
• Recognizes that a one-size fits all approach is not appropriate for those who are unhoused and instead seeks to utilize out of the box, progressive engagement approaches.
• Understands when a lighter touch rapid resolution navigation and case management focused services or more intensive resource navigation, referral and housing financial support is needed
  Assess the family situation including strengths and opportunities quickly and through ongoing rapport building.
• Ensure that all eligible households are provided VISPDATs and are enrolled in OneHome in a timely manner.
• Recognize that OneHome is not the solution for all, and work to identify any opportunity for rapid resolution responses, or alternative housing solutions outside of OneHome.
• Refer households to relevant and appropriate resources in the community, and in many cases provide warm hand offs or even more intensive support for engagement in services.
• Report bi-weekly to Lead Case Manager
• Other duties as assigned.

Qualification and Education Requirements:

• Bachelor's Degree required; Master's Degree preferred.
• Bachelor's or Master's Degree in social work, or a related field, transcripts required.
• Required one year's experience in providing casework services.
• Experience working with individuals from a variety of backgrounds and educational levels required.
• Customer service experience.
• Critical thinking.
• Sound judgment and decision making.
• Skilled in working with a team.
• Excellent oral and written communication skills.
• Computer proficiency with Microsoft Word and Excel. Working knowledge of integrated database applications and ability to use new software programs with basic training.
• Must be highly motivated and a self-starter.
• Bilingual preferred.
• Background check required.
• Be supportive of The Salvation Army's mission. Ability to reflect and model the high standards of our organization as one of the world's most distinguished human services charitable organizations.

• Driving
  
  
  
  • A minimum age of 21 (for insurance provision) and possession of a valid in-state driver's license is required.
  • An MVR will be processed every year in accordance with The Salvation Army's policies.
  
  
  
  
• Background Check
  
  
  
  • Continued employment will be contingent upon a biennial (every two years) background check that is processed in accordance with The Salvation Army's policies.
  
  
  
  

Physical Requirements

Ability to maneuver. Ability to remain in a stationary position. Ability to grasp, push, pull, and reach overhead. Ability to operate telephone. Ability to lift 25 pounds. Ability to access and produce information from the computer. Ability to understand written information. Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A request to modify or adjust these requirements may be made to your supervisor and HR. The Salvation Army would attempt to satisfy requests if the accommodation needed is reasonable and presents no undue hardship.

This position will not extend beyond 6 months.