Senior Manager of End User Experience

Idaho National Laboratory is hiring a Senior Manager of End User Experience to work on our IT Infrastructure team. Our team works a 9x80 schedule located out of our REC facility with every other Friday off.

Manage, and coordinate with collaboration. Develop and establish operational policies within the area managed. May participate in strategy development for corporate functions. Requires detailed functional expertise and broad company knowledge.

Responsibilities Include:

• Manage the activities of a department or a discipline through subordinate supervisors and professionals. Provide guidance to your team within the latitude of established company policies.
• Responsible for the effective operation of activities of major significance to our organization. Decisions impact others in the immediate team and influence methods and techniques.
• Implement processes and technology that provide the best end user experience coupled with security and cost-effective solutions.
• Execute financials, business planning, organizational priorities, and workforce planning. Ensure that budgets, schedules, and performance standards are realistically set and attained.
• Typically manage employees who perform similar tasks. May manage supervisors, exempt, and non-exempt staff.
• Receive objective-based assignments and determine resources to meet schedules and goals.
• Responsible for a single function, location, and technical discipline.
• Recommend changes to policies and establish procedures that affect the department or multiple disciplines.
• Help develop overall goals and long-term goals of the department and possibly the division.
• Work with subordinate supervisors, customers, and functional peer group professionals, involving matters between sections and multiple units.
• Partner with main contacts outside own area of expertise and other external partners.
• Communicate results and recommendations across disciplines.
• Third level of management with human resource responsibilities. Typically, all work is performed through the management of others.
• You will typically report to a direct report of a Director, Sr. Director, or Senior Leadership.
• Other duties as assigned.
• The posting closes: 6/9/25

Minimum Requirements:

• Bachelor's degree in computer-related field or engineering and a minimum of 5 years' relevant experience and 3 years of leadership experience.

The ideal candidate will possess:

• Advanced degree in Information Technology
• Certifications one or more of the following: ITIL, Cloud computing, desktop administration, or networking.
• Experience in mobile device management, application management, and identity access management.
• 4 or more years of leadership experience.
• This position requires the ability to obtain and maintain a Department of Energy "L" clearance, which requires US Citizenship.

Job Information:

• The target pay range for this position is $138,143 - $209,345 annually. The full pay range is $105,516 - $269,052. At Idaho National Laboratory compensation decisions are determined using factors such as education, relevant experience, and other credentials.
• TDP: This is a testing designated position; you will be required to submit to a pre-employment drug screen and periodic drug testing throughout the term of your employment.

Physical Requirements

While performing the duties of this classification, the employee is frequently required to stand, walk, sit, stoop, kneel, bend, and work in an office and field/laboratory environment. The job requires hand/finger dexterity to keyboard or type, handle materials, manipulate tools, and reach with hands and arms. The job requires the operation of job-related equipment and driving a vehicle. The employee must occasionally lift and/or move up to 35 pounds. Sufficient visual acuity and hearing capacity to perform the essential functions and interact with people is required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Benefits and Relocation

• Medical, Dental, Vision, and Flexible Spending Accounts
• 401(k) with a 4.2% employer contribution and up to 4.8% match
• Paid time off (personal leave)
• Employee Education Program (tuition assistance)
• Comprehensive Relocation Package
• Benefit eligibility subject multiple factors, including employment status and position classification.

INL is a science-based, applied engineering national laboratory dedicated to supporting the U.S. Department of Energy's mission in nuclear energy research, science, and national defense. With more than 5,000 scientists, researchers, and support staff, the laboratory works with national and international governments, universities and industry partners to discover new science and development technologies that underpin the nation's nuclear and renewable energy, national security, and environmental missions.

INL Mission
Our mission is to discover, demonstrate and secure innovative nuclear energy solutions, other clean energy options and critical infrastructure.

INL Vision
Our vision is to change the world's energy future and secure our nation's critical infrastructure.

Selective Service Requirements
To be eligible for employment at INL males born after December 31, 1959 must have registered with the Selective Service System (SSS). For more information see www.sss.gov.

Equal Employment Opportunity
Idaho National Laboratory (INL) is an Equal Employment Opportunity (EEO) employer. It is the policy of INL to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Reasonable Accommodation
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Other Information
When applying to positions please provide a resume and answer all questions on the following screens. Applicants, who fail to provide a resume or answer the questions, may be deemed ineligible for consideration.

INL does not accept resumes from third party vendors unsolicited.